Beacon Plumbing, Heating & Mechanical

Doesn't Recommend

Fred H.

Joined 4 months ago

Very nice man showed up for what I thought would be a simple sewer drain rooter clean. Turns out that I have either the $1100 option or the less expensive $500 option. I took neither and paid the "service fee" and sent them on their way. I won't say they are crooks, but they are very expensive and probably best to steer away from.

Denise S.

Joined 5 months ago

Our experience with the staff of Kent,WA Beacon Plumbing was positive and I would highly recommend them as they were friendly and helpful and completed an extensive amount of repair work quickly and professionally. The cost of the job was very reasonably priced for the large amount of work they provided.They used quality materials and finished the project with above excellent results. They are honest, competitively-priced,hard working professionals who take great pride in servicing their customer's needs.

Doesn't Recommend

Kathy L.

Joined 6 months ago

I had a terrible experience with them twice. First I had a garbage disposal that needed to be fixed, I had bought the replacement and just needed it installed. I called 4-5 different people to get estimates. On the phone they said it would probably be around upper $100. When they came out they then said it would be over $400 and it took them only 20 minutes to do it, unfortunately I wasn't there and my wife was and so she ended up doing it. I would have done it myself if it was that much and would have never had them come out for an actual cost of over $400 for 20 minutes of work. Second issue, I had a broken furnace, they came out for 90 bucks to look at it and said they "jump started it" and I would need to replace several parts giving me an estimate of 6-700. They even made the comment that I should think about replacing the furnace which would cost over $5000. I thought it was unusual that they could "jump start" something yet I need 6-700 worth of parts or even had to replace the furnance. I paid $150 to have someone else come out who disagreed with all of their assessments and the furnace is still working without changing anything. I will never call them for anything again and I would suggest you stay away.

darrell d.

Joined 7 months ago

These guys are a big con, do not call Beacon Plumbing unless you want to pay $600/hr. They have unethical pricing practices and their management is all supportive of their deceptive practices. Crooks bigtime, better companies in our area.

Doesn't Recommend

greenspam

Joined 4 years ago

BAD!!. Had a horrible experience with Beacon--BEWARE!!! Had significant basement flooding coming up through a storm drain and Beacon sent Ned. Ned told us for $350 he would run a camera through the line and try and determine the problem. We authorized $350 for this procedure. Ned proceeded over the course of 4 hours to run numerous snakes and cameras and at the end of 4 hours told us he "thought" that the problem "may" be 150ft from the home but he wasn't sure and that he would come back the next day to tear up our yard and run high pressure water through our lines. He then handed us a bill for $1800--asked us to initial work done and pay him on the spot. We were tired and emotionally drained from the experience of losing all our family pictures and keepsakes and like idots paid the bill. The mitigation company who was on the ground was dumbfounded by the amount of the bill. They had done business with Beacon before and said "you should call the owner--we have worked with them a lot and that isn't the kind of company Beacon is". We called the owner and our calls were never returned. We went to home depot and bought a cap for the drain and yesterday the lines backed up and we flooded again--turns out during the process of snaking the drain, Ned damaged the pipes so badly that the water is now coming up around the cap. Called Beacon. Spoke to Steve the customer service manager who was super nice and said they would stand behind the job and fix the problem. He sent a technician to the house who wanted to charge us $500 to snake the drain again....I called Steve back and said I thought you were going to make this right and he just argued with me. Said that Ned would call me to discuss and of course Ned never called. I just got off the phone with another plumber who said this is how Beacon operates. Charges a ton of money and has absolutely no clue what they are doing. The owner talks a good game on these review sites about customer service but based on my experience their customer service is worse than their plumbing service. BEWARE!!!

Doesn't Recommend

Francisco D.

Joined 1 year ago

The worst crooks in town!!!!. 30-minute service to replace an Hot surface ignition (On the web you can find it for $39.99) on a 12-year furnace charged $318.04 ( needed 5 minutes to remove two scrubs to replace it ) + $75 service charge.

On top of that the guy did a furnace cleanup, also within that same 30-minute, for a price of $98.75! for a total invoice of $ 538.51 Including tax.

Please dont use their services if you don't want to be rip-off.

Doesn't Recommend

Bin L.

Joined 1 year ago

It is a big rip-off!. 30-minute service to replace an ignition module (Amazon sells for $46) on a 7-year furnace costed $377 + $75 service charge. On top of that the guy did a furnace cleanup, also within that same 30-minute, for a price of $200!

Doesn't Recommend

Lohan37

Joined 2 years ago

Beacon Plumbing are definitely Crooks!!. Beacon Plumbing will ripping you off if you have them come to your house for heating or water heater issues.

They replaced a high-limit switch on my 3 yrs old gas furnace and charged me $374.22, plus a $100 service charge.. It is very simple to replace this inexpensive part but they over inflated the price to ripping me off.

Check with Better Business Bureau abd you do not even want to think about them let alone having them fixing your heating or water heater problem.

Doesn't Recommend

cmkeller69

Joined 2 years ago

Very SHADY pricing.. We own a relatively new home, built in 2007 and therefore we expect problems to be few and far between. Recently, the cold water started to drip constantly in the master bath tub and eventually became so bad that it could not be turned off and ran like you were filling the tub. I turned off the water at the main and called Beacon. It was after hours... ~ 11:00pm so I agreed to pay the $100.00 'service fee' with the understanding that I would be quoted the full price before any work. Plumber Tom shows up, spends 15 minutes looking at the problem and determines that it is broken and cannot be repaired tonight but 'let me see if I can slow down the leak'. Tom puts everything back together, the leak is slowed and goes to his truck to put together an estimate of the 'full repair'. When he comes back, he informs me that he wants my VISA so he can charge up to $900.00! to replace cold water faucet. $900.00! I say no way, then he proceeds to inform me that I owe him $337.00 for the 40 minutes he has been here. $337.00! No estimate as ever provided, he never said hey I am going to charge you a bunch of money. I asked for an itemized bill and all I get is the run around that they charge by 'task number' from 'their book'. I wish I would have done some more looking around because this a complete scam. I can replace the entire fixture myself, brand new from the manufacturer for < $400.00. I could NOT locate one locally this evening so called them for help and instead I get bent over the table.

Doesn't Recommend

pnwwoody

Joined 2 years ago

They are Crooks!!. Don't do business with Beacon Plumbing! They replaced a high-limit switch on my gas furnace and charged me $307, plus a $100 service charge.. It took one minute to remove two screws and plug it in, and I found out later that the part costs less than $20. When I contacted them about the inflated charge their reply was "we don't work by time and material and use flat-rate pricing". I forgot to mention that they are not registered with the Better Business Bureau either.