See what actual paying customers say.
Copy and paste this link to your address bar to see what real paying customers say about Eastside Bavarian. Sites like Yelp,or Judy's book you only need an E-mail address to put up a review and say whatever you want. I would trust the opinion of people that put up certified customer reviews through Demand Force.
I had this indy shop as my primary BMW repair place for years. They used to be pretty good, but lately the relationship went sour. Too many times I received sloppy repairs, which really did not fix the root cause of the problems. On top of that, I learned that in case anything goes wrong, Ken & Co really aren't the easiest people to deal with.
Save yourself from a lot of trouble and stay away from them. There are plenty of other great BMW repair shops in the Bellevue/Redmond area.