09/02/09

Love It!

by colmeteach

I started seeing Melissa for brow arch waxing 13 years ago when she was working at Gene Juarez. When she opened her own Waxing Boutique, I happily followed her. I have had a few occasions to have my eyebrows waxed by other professionals, but Melissa is the best of the bunch! Her boutique has a cozy, homey feel and she is always personable and easy to chat with. I've never had a problem getting an appointment, even with little notice. The parking can be tricky at certain times of the day, but I wouldn't consider going anywhere else. Melissa is great!

• Pros: Great waxing
• Cons: None

06/30/09

Awful Eyelash Extensions, Good Waxing

by ejr123

They do a good waxing job. However, the eyelash extensions were awful. They were all clumped together, poked at my eye and many fell out after a day. They rarely perform eyelash extensions and therefore aren’t good at them. If you’re interested in eyelash extensions go to someone who does them on a regular basis DO NOT go to the waxing boutique for eyelash extensions.

• Pros: waxing
• Cons: eyelash extensions

09/19/08

Where to go to get RIPPED OFF-$$$ not hair

by AnneThrope

Horrible customer service, worthless results! I went for eyelash extensions last week. Prior to going, the phone consult assured me that the end result would look like you were wearing a set of false eyelashes but more natural looking without the need for mascara. What I ended up with was literally 15 eyelashes per eye. I now look like a half-cartoony Japanime character. Kate, the technician who did them gave me the excuse that I had sparse eyelashes and she spent more time than usual on me. The reason I had them done was BECAUSE my eyelashes are sparse. And sparse as they may be, I have more than 15 eyelashes per eye! This was a lame excuse for her lack of expertise as far as I'm concerned. I told her based on these results, it wasn't something I would ever do again and I feel like I threw $115 down the toilet.

After speaking to the owner, Kate told me that there was nothing they would do for me. They didn't recompense me, offer to try to fix them, or even a discount to fix them. Once they had my money, they could care less about trying to keep me as a customer and not making me feel gypped.

Don't believe the hype! It's a complete waste of time and money. I've never been more dissatisfied with any product or service I've ever purchased. With a bad product, you can return it, but with bad work and terrible customer service, you get nothing except feeling ripped off.