01/19/09

best frozen coffee concoction, paired with poor service, decide what you can be ok with.

by tara13

I decided to try chocolati after having read the reviews about it since I walk green lake every day, and really want to support local business if I am given the choice, I had the peppermint frosti and a pb truffle (only because I only had my debit card with me and if I have to pay an extra 50 cents for a transaction less the 5$ then I might as well get something) The truffle was 1$ and so yummy, perfect pb flavour!! The drink, it was one of the best I've ever had!! There was no grainy taste or syrupy aftertaste that 1 might find at a "big" coffee house starts with an S and ends with a bucks. My only complaint was the service, lose the attitude, if you dislike your job that much then quit. I did not tip on my card today because the barista did not deserve it, she was rude and not interested in answering questions about the beverage, if your selling it you should know your product to make recomendations to customers, upon hading her back the reciept I signed, she looked at it extra long and I was waiting for her to ask where her tip was, I would have shared with her why there was no tip. Having read the other reviews, poor service seems to be their MO so don't expect much and you won't be disappointed.

in conclusion, beverages: delicious!!! and because they were delicious so I will return and that is why I gave 4 stars. service: leaves a lot to be desired, this is where the 1 star was lost.

• Pros: ambience, free wi fi, delicious beverages
• Cons: service, parking on weekends could be an issue

12/07/08

Drinks are wonderful, but the service needs to be improved

by fangs73

The hot chocolate was the best that I ever had, but the service was so bad I might not go there again. Although there is a sign on the cash register that warns you about being patient. I suggest that you go, but don't expect Nordstrom Customer Service.

• Pros: taste
• Cons: service

04/12/08

crazy rich chocolate

by emome86

I went last night with my boyfriend and his cousin for dessert. It was a first time for all of us, and we were all excited by the display of chocolate in front of us. I ordered the turtle (hot chocolate with caramel and hazelnut), my boyfriend ordered the irish cream, and his cousin ordered the house hot chocolate. They were unlike any hot chocolate I have ever had! It had the consistency of melted chocolate bars, rather than chocolate flavored hot milk that you get in so many other places. We ordered the 8 oz size and it took us about an hour to drink it because it was so rich! We also shared a chocolate cream cheese brownie that was fantastic. The ambience was great. It's not the kind of place I would regular because of the richness, but it is definitely a nice occasional treat.

• Pros: fantastic array of desserts
• Cons: less than enthusiasic service