Custom Cleaning Inc.

09/11/09

Great service, reliable

by T Migs at Citysearch

We used Custom Cleaning every other week for a year at our old apartment. They were very reliable and flexible if we had to go out of town. They changed and washed the sheets as well as doing regular cleaning. They came and did a move-out clean for us which took them 8 hours or something and they did a fantastic job (our landlady was very impressed)!

• Pros: Flexible, deep clean
• Cons: none

07/09/08

Great service

by BAnnGorbman at Citysearch

I used this service on a multi-unit project with a tough deadline. They were totally dependable and did a superior job. Would call them again in a heartbeat. They even knew how to clean an industrial stove!!!

• Pros: Dependable, thorough, smart, reasonable

05/29/08

Finally found a good cleaning service in Seattle!

by amyduncan at Citysearch

Sorry to hear that the last reviewer had problems....I actually have had the opposite experience. After going through several cleaners who did not arrive on time, didn't do a good job, or were just plain crazy, I was so happy to find Gerry and her crew, especially Jessica. Jessica always arrives exactly on time, is super-friendly to my dog and child, and does a great job using environmentally-friendly products....what more could you ask for?

• Pros: On time, Environmentally-friendly, Locally-owned, Personable

05/20/08

Disappointing on so many levels

by mspaly at Citysearch

We needed a deep clean on short notice when we moved out of our house.

On the phone the woman quoted us a very low price. We thoroughly explained that we were moving out and needed the house ready for an open house the coming weekend. We specifically noted that we needed our windows cleaned as well.

Bad sign: The first thing the head woman did upon arrival was to tell us that we should replace the stove to increase our resale value and then advise us on how to better pack our storage POD. "Hey lady, we hired you to clean!".

Anyway, we leave and are told she'll call us in ~2.5 hours. 3 hours later we finally call her. She informs us that she is not done but will have to leave soon regardless. Then she notes that she hasn't even started on the windows and won't be able to get to them. We go back to the house and see that there was NO ATTENTION TO DETAIL.

The refrigerator had NEW stains. Where she had cleaned there were streaks. There were spots on the floor and many areas were left untouched. Upon questioning, she told us her policy:

- She doesn't do walls

- She won't clean anything she can't reach

- If a spot on the floor won't come off by lightly kicking it, she leaves it

- She doesn't do windows! She had reluctantly streaked up two of our windows but did not clean the window gutters nor remove the screens.

The whole point was to get a deep clean - move out style. We made this very clear up front. If she told us any of her policies we would have clearly gone with another service. When we noted this to her she first tried to tell us that she informed us of her policies. Knowing she was caught lying, she instead repeatedly apologized.

Feeling bad about misling us, she decided to give us a discount and only charge for 7 hours. We paid her to get it over with and then realized that 7 hours was an overcharge of 1 hour!

My wife spent the next two days cleaning and we hired a window cleaner.

The only thing that was cleaned out was our wallets.

• Pros: Quick to come out
• Cons: Dishonest, not thorough, not detail oriented

12/16/07

Personalized service

by kaetejon at Citysearch

I've been a client for over 3 years and I really appreciate that the team is able to come in and focus on the areas I request week to week. Additionally, Geri (the owner) will call to make sure my expectations were met and will make it right if necessary.