Blackbird

10/13/08

Nothing but pleased

by theKwayNY at Citysearch

Haven't visited the in-store but purchased items online and recieved great service.

Fast delivery and they keep me informed throughout the process.

Cheers to Nicole Miller and the rest of the staff.

04/25/08

First Rate Service Plain and Simple

by jason98103 at Citysearch

Blackbird provides first rate customer service...similar to that of Nordstrom's. I purchased a pair of designer jeans and they ripped after only a few wears. The store's customer service manager promptly listened to my concerns and ordered a new pair.

The store's selection rivals other men's boutiques...if not surpassing them altogether. Definitely recommended!

02/24/08

Terrible Customer Ser vice on Defective Jeans

by bsperry999 at Citysearch

I purchased a $200 pair of jeans and after only wearing them for half a dozen times they ripped when bending over to pick something up. This has never before happened to me nor have I ever heard of this happening to any of my friends. The jeans were made of a lighter weight denim but did not fit me tight. I went to the store in Ballard to inquire about a refund or store credit for defective murchandise. They told me they could not help me and I had to email the owner which I did more than once but have never received a reply. Buyer beware!

• Cons: Horrible Customer Service

01/06/08

Coolio clothes/shoes

by bonedocnine at Citysearch

I visited Blackbird last fall....super cool store. Great modern clothes you won't find just anywhere. When I found some shoes I wanted on the web site the staff was super helpful in finding what I wanted and shipping it out right away. Absolutely stellar service!!!!

11/29/07

blackbird might as well be a woodpecker

by jtrim at Citysearch

i was visiting seattle this past weekend with my twin brother and my girlfriend. many friends had told us to check out blackbird.

the staff treated us very poorly and hardly even said hello to us as we entered the store. one guy did not look up from his magazine the entire time. i had trouble finding my size and if the staff had actually done their job, i would have bought many things. i could have easily found these designers back home in los angeles but i wanted to go to blackbird because i had been told so much about it. it was an awful experience and i will never make that mistake again. i should have just gone to the spaceneedle like normal tourists.

• Cons: poor service