Amai Day Spa

AVOID THIS SPA AT ALL COSTS!!!! Owner does not honor her commitment and exudes unprofessionalism on every front! I purchased a $150. day spa treament (good for $300, worth of services!) through Groupon a number of months ago and called today to book my spa date; I was excited to use it after months of dieting (and almost reaching my goal weight)!!! The Groupon expires in exactly two weeks. I was told the spa was fully booked through that time and the Groupon value of $300. would NO LONGER be honored; instead, I could apply the face value of the coupon ($150) towards spa services. I was very surprised and told the owner that I had waited until this time since I was dieting and had counted on using it as it had been purchased, for $300. worth of services, not $150. No luck. She told me "everyone has a story and everyone has waited until the last minute to call in and use the coupon." I asked her if she would consider allowing me to use the spa services after the expiration date since I was calling two weeks in advance. No deal. I told her I felt this was poor business on her part, I was a new client and had looked forward to trying the spa. I also told her I felt this was very unprofessional. She then HUNG UP ON ME!!! Ubelievable!!!! I waited five minutes and called back to get her name, she told me (indignantly!) that she was the owner and I could not go over her head regarding this!!! I was completely shocked by her manner and told her I had never had a business owner hang up on me, EVER!!! She said I was "nasty" for calling her unprofessional. Again, there was no option of using the Groupon for the services promised. I will take this up with Groupon. As I told the owner (Jamie) today, I will let others know of my experience (or NON-experience) with Amai Day Spa. I'm a busy working mother and wife and had looked forward to trying Amai Day Spa. However, the owner's lack of integrity and unprofessionalism is beyond anything I've experienced with a small business. There are many day spas in the area, it's a simple choice to take my business elsewhere. If you purchased the Groupon like I did and haven't used it, be forewarned. Maybe she will change her tune and extend the date of services. As for me, I will take up the issue with Groupon and will choose to frequent businesses that treat clients with honesty, integrity, and professionalim!!!…

queen for a day. My daughter and I have come here many times under the old management. I came in with a gift certificate recently and had the best nail experience ever. I love the atmosphere, great tea, expert services. We will be coming back again for our mother-daughter times to be pampered!…

Best Day Spa in Bothell!. This day spa in the beautiful Bothell Country Village is a must go to! I have been going for over 2 years for massages and lately pedicures (Erika and Koko) and must say they are the best I have ever had. I always look forward to my monthly trips there, can almost alwasy get the day and time I am hoping for, and the staff is most friendly and knowledgable. You must give this spa a try! I hope you love it as much as I do. I feel completely renewed when I come out of there!…

Amai Day Spa is a fav. I have been going to this spa for many years & have NEVER been disappointed in any way. The staff is always very helpful in finding the right deal for me & I always get an appointment when I want one. Often the same day I call & even weekends. So Nice! I get excited when I get my monthly specials email & try to work in time to go. I would, and do, recommend this spa to anyone. Prices are very reasonable. People are great! I would be devastated if I had to find another spa to go to. It's my favorite "spoil Me" place. I love love my scrub packages and pedicures.…