Seattle Door & Window

11/28/09

Absolutely awful customer service. Incompetent!!!!!!!

by callie2112 at Citysearch

Seattle Door and Window is an absolutely awful place to do business. Brad the general manager should be fired as soon as humanly possible. Howe does a person like this keep a job? Does the owner know or even care how their business is being operated? Completely incompetent!!!!! Beware!!! Do yourself a favor and spend your money somewhere else!!!!

• Pros: nice showrom
• Cons: incompetence

11/05/09

A great place to be screwed over and over

by Norman52 at Citysearch

I ordered two windows from Seattle Doors and windows. They had a good price and the Milgard windows were acceptable. I went back and ask them to order two more windows Identical to the first two I ordered except they had to be a different size. Size was the only thing that changed.

When the windows arrived they didn't have grids in the glass like the first windows had. Ryan, who works for Seattle Doors and Windows had forgotten to add the grids to the purchase order even though I had told him to make the windows identical except for height and width. When I signed the purchase order all I looked at was the width and height dimensions. I wasn't expecting that they would screw up the rest. To make a long story short, they admitted that they had made a mistake but since I had signed the purchase order I am stuck with the windows! I would never do business again with a company like this. Please stay away from Seattle Doors and Windows.

• Pros: Good location
• Cons: They screw up and you get to pay

11/04/09

Avoid at all costs !!!!

by Tomowens at Citysearch

A year ago and before this was a good solid place to get doors and windows. They seemed to know their product.

Now I go in and they don't seem to know who I am after giving them my blueprints and waiting for over a month with no return calls to me.

Finally I go in to get my plans, they cant find them. They act like they dont know me. Then they remember me and tell me that they thought they called me to let me know that they would not be able to do my custom doors. They were getting out of small jobs and did not have time for my 7 doors.

I could smell marijuana as the salesman looked up and said, "Oh your still here?"

They never found my blueprints. I left a message for the manager or owner to call me back but no one ever did.

AVOID THIS PLACE. THEY HAVE NO IDEA WHAT THEY ARE DOING.- Tom Owens Gen. Cont.

• Pros: None
• Cons: To Many To List