Massage Envy

Doesn't Recommend

leianna

Joined 5 years ago

Mediocre massages and less than mediocre customer service at this particular site.

*BEFORE YOU SIGN UP KNOW THIS* that when you want or need to cancel, they require a 30 day notice- and you will be charged one more month after that- and you have only the next 30 days to use the massages you have already paid for, no matter how many that may be. Also you can only gift on massage a month with a $10 fee. And you cannot cash out your unused massages.

In my example I was just let go at work. I called massage envy to cancel my monthly membership. And I was told that I had to come in or email my cancelation request-fine. Also that I will be charged one more time, and I only have the next 30 days to use the 4.5 massages I have already paid for at $60 a pop. So because I am unemployed now and cannot afford to pay the monthly fee of $60, I have to still pay another $60 and only have 30 days to use 4.5 massages or lose out on $270.

Does anyone agree with this business model? Since I paid when I signed up and the massages and monthly charges started then, how is it that I have to pay one more time, but do not get a massage out of that? And how is it that I have paid in full $270 worth of unused massages that massage envy will not honor after 30days?

Well I can tell you that I will never sign up with this company again. Nor will they ever see any more of my money.

A better deal is going through your insurance and getting massage at the co pay rate. Or network on FB or CL, there are plenty of really good massage therapists out there looking for more work. And then you can truly know that you are getting what you pay for with no contracts.

Recommends

littlemom3

Joined 5 years ago

Great Place. I have medical needs and am totally dependant on a good therapist. This place has great custumer service, I have never had a problem and I have gone weekly for a few months. They are pretty good at matching you up, but I did try 2 others before finding the "Right One" for my special needs. Thanks S, for helping me sooo much!

Recommends

aliciam5

Joined 6 years ago

Great massage today, thanks!. Great massage today. Thanks! Experience 5/5, Check in 5/5, Clinic design 5/5, Wonderful massage 5/5.

Recommends

ala98052

Joined 6 years ago

Another great therapist. R is an awesome therapist, one of your best. What a great massage and overall a great experience.

Recommends

kirkland23

Joined 6 years ago

Wow!. Great service! Great massages! Many therapists to choose from! Will tell friends and family about it!

Recommends

ashleya1

Joined 6 years ago

Really enjoyable. This was my first real massage and it was really enjoyable. I had a great experience. I was able to receive a massage convenient to my schedule. The reception check-in process made me feel welcome. The clinic design is professional, warm and clean. My therapist provided me with a wonderful massage. I will go out of my way to recommend Massage Envy to a friend.

Recommends

rsd21855

Joined 7 years ago

Wow!. The owners brought in new clinic management that have made my favorite massage place even better. Tell them exactly what you want when you call. Stressed out? Aches and pains? They have so many therapists in every popular style that they can match their talent with what you need. Beautiful facility.

Doesn't Recommend

jdmommy

Joined 7 years ago

You get what you pay for. This place can go either way - good or bad. Beware - they have made appointments they do not honor - you drive over there, wait, wait, wait only to be told "sorry I didn't see you there - even though I just checked you in."

Only do this if you absolutley need the massage and can't afford the real thing.

Recommends

Contributor

Joined 10 years ago

Editorial Review. In exchange for monthly dues, members enjoy reduced rates on professional massages at any of this spa's locations nationwide.