08/19/09

Unprofessional, Unethical, Waste of Money

by LilBrowniebear

They have the works therapist they don't know how to give a massage or listen to what you want worked on.

Then they have had numerous billing errors on my membership. I have to call them every month due to overcharges, unauthorized freezes, schedule mixup..something. I wish I never signed up for a membership. The first couple visits a few years ago were great, now they are the worst

• Pros: none
• Cons: billing errors, rookie therapists, no customer service

08/13/09

Complete waste of money

by sdfam

I went to Massage Envy after hearing about their special for first-time clients. This turned out to be a totally frustrating experience - I left feeling more irritated at the wasted time and money. I had clearly explained to my therapist about my problem area and we agreed that she would spent most or all time on working on it. I felt that she barely did anything for teh whole hour- I could not feel what she was working on and there was zero energy. Needless to say after a while I stopped hoping she would actually start doing a massage!

Stay away! Any place should be better than this (at least everything I've tried in the area beats this horrible experience).

• Pros: None
• Cons: Service

06/04/08

Falling Apart

by fishspeaker

Once apon a time this place was great. A good pool of quality therapists, a good atmosphere, and a proffesional setting. Now, all of the massage therapists are jaded and about to quite. Both water fountains are busted with hiqh quality leak damage. BOTH bathroom hallways have no light. The quite room is always dirty. The atmoshpere, well, it stinks. The front desk staff is never the same and no one knows what the hell is going on. My schedule is always screwed up and I peridocally get a confirmation call. The managements response to my complaints? None. There hasn't been a manager on site for quite some time. My last massage ( a comp because they messed up my schedule ) sucked! My wife and I started going the New Castle location. This definatly saved our memberships! All members, stay away from Bellevue's miss managed Massage Envy and find one that still wants to stay in business!

• Pros: Michelle D. and Francisco give a fantastic massage
• Cons: read my review