Umi Sake House

09/22/11

Umi Sake = THIEVES (overcharge your unprocessed credit card)

by topquality1 at Citysearch

OVERCHARGED my $36 for $144 (our group' s total amount). I was never refunded back the money (because i threw my receipt). The manager and staff never cared to call back, i had to drive all the way to Seattle to see them. They gave the COLD shoulder. These are stingy THIEVES. Used to love this place but after this incident NEVER going back. Be CAREFUL everyone. Umi is sneaky for such a 'classy place'

02/16/11

The best sushi in Seattle by far!

by Joy Miller at Citysearch

I absolutely love this place and highly recommend it to any sushi lover. Go during happy hour for great prices on sushi and drinks!

01/13/11

Best Sushi in Seattle

by torts77 at Citysearch

With all the amazing sushi restaurants at our access in Seattle, I have to say Umi is by far the greatest sushi eating experience. I love the energy and style of the restaurant, their inventive rolls and quality of their fish. It is always the first place we choose for date night and never have never been let down!

01/07/11

Fun upbeat atmosphere, overpriced sushi

by KayKo at Citysearch

Many of the sushi restaurants I've been to go more for the zen experience, but this restaurant felt more like a lively nightclub. We sat at the bar, and our service was great because we could order right from the chef. The food was delicious and arrived fast even though the restaurant was packed and very busy. Overall a great time, but I'd say we paid more for the experience and the fun atmosphere than for the food. $2.50 - $4.00 for one piece of nigiri is a bit much, and especially in Seattle, you can find sushi that is just as good for a much better price. This place is probably a lot better for happy hour than for a full dinner.

09/05/10

don't expect great service, food is good, but overpriced

by msbails at Citysearch

Although most of the food I tried has been decent, I have to say my take on Umi has significantly decreased since I first went a few years ago. Portions have gotten smaller and smaller, especially the sashimi.

And my most recent experience makes me want to never return...

MY CARD WAS CHARGED TWICE.

Luckily the charge was not one that sent me over my limit, but the management did not compensate well...I talked to a hostess and a manager. Neither of which apologized even once for the mistake. It took 5 days just to receive a call back, and the receptionist (hostess) wanted me to leave all my credit card info with her so she could pass it on to the manager. Ummm...no thanks! I wanted to talk to the manager directly so my credit card info was not floating around an obviously irresponsible staff.

When I finally got to talk to a manager, it was not the one that handled charges. She was still able to give me a refund, but first OFFERED ME A GIFT CERTIFICATE INSTEAD OF A REFUND....what the...???

I work in a restaurant and not only would we never say that, but we would apologize for the mistake and probably offer some sort of free dish to get that person back!! the place has always had pretty poor customer service, but now...you've pushed me completely out!

sorry Umi, but I have to agree with other reviews...you are over-rated