Hotels >Hotel 1000
Beautiful...but bad service. My husband and I reserved a suite at hotel 1000 about 3 months in advance for our wedding night, and we were very excited. The hotel is absolutely beautiful, the customer service is not! We arrived on our wedding night late (as we should) and were asked for a credit card, unfortunately my new husband left his card at the bar (our fault clearly), the staff said they needed any card or we could not stay! They assured me they would only put $1 on my card, and we could get his card in the morning. So I gave the desk my card. The next day we got his card and they charged it the amount for the room. They had also charged my card for the room the night before (without telling me), and over drafted my account. After I spoke to them they took the amount off my card, but would not pay the overdraft fee. The following day a charge of $200 appeared on my account, over drafting it AGAIN! When I called the manager he said it was a 'smoking' fee! My husband nor I smoke and were not even around people who smoke that night! Outraged and 2 hrs away from leaving on our honeymoon, we finally got them to take the fee off, again they would not pay for the overdraft fees and did not act sorry for the situation at all. The managers were never available and the front desk staff was not helpful.. not what you want to deal with on your wedding night, when your spending $500 on a room!
Hotel Of Excellence. I had the chance to stay at the newest hotel on 1st Ave and I was really impressed with everything. From the staff to the quality of service that my now fiance'(He proposed at Hotel 1000 in BOKA) and I had recieved was beyond excellence. I will always stay at Hotel 1000 whenever I come into Seattle.
Gorgeous Hotel, not so gorgeous customer service. I thought Hotel 1000 would be the perfect place for my daughter and her husband to spend their first two "married" nights together. I made arrangements for one of the special packages--dinner at Boka, a warm bath with rose petals floating on the water, chocolate dipped strawberries, champagne. I also separately arranged for the groomsmen to enjoy the virtual golf in the hotel. I was assured that they would take excellent care of them - provide them with menus to order food and drink since this was during lunchtime while they played golf. Also, a couples massage the morning after their wedding was arranged through the spa. I confirmed everything with the hotel days prior to the reservation date. What my daughter and her husband got was a beautiful small room (it was changed from the larger room that was originally booked), strawberries and champagne, and a lovely dinner at Boka. Unfortunately, the bath was never prepared, the massage was cancelled because the hotel front desk never confirmed the appt with the spa and the guys were shown to the virtual golf room and then left alone--no menus or service. They had to go to the restaurant on their own to get food and drink. When I called the hotel to speak to the manager, Matt, he assured me that he would make sure that the missed amenities would happen the next day. The spa staff were wonderful and did reschedule the massage when I explained the situation. As for what the manager promised -- it never happened. InterestingIy I received an email survey from the hotel requesting input regarding their service. As they stated in the survey -- "All truths are easy to understand once they are discovered; the point is to discover them." So, I re-stated all that happened as well as my dissatisfaction. There was absolutely no response from the hotel. The rooms are lovely, the staff of the spa and restaurant were wonderful but there is definitely a sense of indifference on the part of the hotel staff and management.
Beautiful, centrally located.... We stayed here for a quick trip up from Portland. And now we will never stay anywhere else in Seattle! The rooms are large and luxurious, the bathrooms are sleek and modern which is exactly what we prefer to the"average" hotel. Perfect location to all things downtown, 2 blocks from the Metropolitan Grill, which is one of the reasons we go to Seattle :) and also Pikes, Seattle Art Museum. We ordered room service the following morning, which was decent, but probably would have had a better breakfast if we went out. I believe we stayed on the 9th floor, which had a pretty decent view, nothing spectacular by any means. We also tried the Boka Bar in the hotel, had lunch, no drinks, but the ambiance matched the modern hotel. Customer service was to be expected, they did let us leave our bags before we checked in and were prompt in getting things we needed. They have valet parking, we looked around for a parking garage but didn't have much luck. (We might have given up too soon...) The rates are comparable to other hotels in the area and in comparison this hotel is by far one of the nicest in Seattle.
Great rooms-lacking service. We stayed at Hotel 1000 for our wedding night before heading out on our Honeymoon. The accomadations were incredible. The rooms were clean and luxurious- beds a bit uncomfortable but worth it for the view and bathtubs (the water comes out of the ceiling!). That being said, the service was impersonal, rushed and lacking in every aspect. We tried to leave our bags early (around 3) for early check in and were told we couldn't be accomadated. We had to leave our bags in the limo and then unload after the wedding- talk about a romance killer! I wrote a letter to the hotel thanking them for the bottle of wine and card, while also sharing my criticism at the lack of service. Rather than trying to regain us as a customer they replied thanking us for the business and asking us to return. I won't be doing so and wouldn't recommend until I know that the service has improved. I'd take a boutique hotel with great rooms and personal service over a large hotel with great rooms and VERY impersonal service anyday- especially my WEDDING NIGHT! Good luck with them.
A state-of-the-art, world-class hotel brings a healthy dose of New York sophistication to downtown Seattle..
The sleek lobby exudes urban elegance from moment guests arrive through the revolving glass doors, featuring contrasting patterns and textures, a see-through glass staircase and bamboo installation by glass artist J.P. Canlis. Guests can mingle in the ground-floor Studio lounge, with its oval fireplace and espresso and wine service, or head upstairs to the quiet Library for relaxation. Downstairs offers a 24-hour fitness center and the Golf Club, a virtual reality golf experience that can accommodate up to four people on each of its two "courses."
No cost has been spared on the comfortable, classy rooms. A glass window (with an optional electronically controlled shade) separates the bedroom from the bathroom, offering views of the two-person tub that fills from a stream from the ceiling. Rooms are equipped with 40-inch flat-screen HDTVs with Video-On-Demand access, VOIP Internet phones and beds with special lambs wool mattress covers.
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