04/14/09

Worst, Most Painful Pedicure Ever!

by lorrainel21

I have had many pedicures, from expensive spas to the little neighborhood spots, and this is by far the worst, least skilled pedicure I've ever had. I sent the following email to Swoon the day of my service over a week ago, and I have yet to receive any response. Very poor service in my book. So I'll never go back.

Dear Owner,

I feel it important to tell you that I had a pedicure at your spa today for the first time, and it was the worst pedicure I've ever had. (My appointment was at 5 and I also brought a friend.) The woman who did my nails seemed very unsure of herself, and I wonder if this was the first pedicure she's ever done. She cut so deeply into the cuticle around my nails, that I was in pain most of the time, and she made me (the citysearch filter won't let me use the verb "bl--d" here - i.e. what happens when someone cuts you.) The water she put on my feet and legs was much too hot, and even though I asked more than once for her to turn it down, she seemed unable to adjust the temperature. All the while, the woman doing the pedicure on my friend kept whispering to her, what to do, which products to use, and to take her latex glove off so she could feel the temperature of the water. My nails are cut unevenly, and all in all, I have never been so uncomfortable and put off by a spa service.

To top it all off, the filing she did of my nail was so jagged, that when I went to put a sock on this evening, it caught on the edge of my nail and tore it, requiring me to file it more. So now, when I am leaving for NY shortly, and had hoped to have a perfect pedicure, I have a miserable pedicure.

The woman at the register gave me 20% off, which I appreciated, but in hind-sight, I don't think I should have had to pay for it at all. I thought though I would take the time to tell you this, because I think your spa has a great look and feel to it - but if you don't have really great staff, or at a minimum, competent staff, then you will just lose business.

Thanks.

07/06/07

Clean place, friendly staff

by ccksl206

I check out quite a few places for nail services. This is one of the very few places that actually sterilize their tools. They also throw out or give you your nail files. The staff is very friendly. I got a pedicure with a friend there last week. The two girls (they look like they could be sisters) were so nice. What impressed me was how clean they both were. One of them dropped a tool and opened up a whole new package because of it. They both make sure that your nails are as clean as they can get it (I like it when they clean under my nails). If you're looking for a place that you can feel safe to be in, you should definately check this place out.

• Pros: clean!, offer other services
• Cons: parking

06/28/07

A spa for real people

by karbear565

Hi, I moved here recently from S.F. where we had so many great neighborhood spas and salons and have been very disappointed by the lack of choices and high prices for services in Seattle. I had given up until a friend told me about Swoon. It's just a really casual fun place to get a service - which doesn't cost an arm and a leg. I had a great mani/pedi and wax. Everyone really is super nice and friendly but not in a creepy way.

• Pros: Great services, casual setting
• Cons: On street parking but found out they reimburse for paid parking