Pacific Dermatology & Cosmetic Center

Dr. Jennifer Reichel is Fabulous. I have wanted to have the Fraxel laser done on my face and neck for quite some time and was recommended to Dr. Reichel at Pacific Dermatology & Cosmetic Center. I went to see her for a Cosmetic Consultation and immediately knew she was the right physician to take care of my skin. Her professionalism, years of experience with lasers, kind demeanor and medical expertise made me very confident I had selected the right physician. She did my first Fraxel procedure a few months ago and a second a few weeks ago. The procedures went extremely well; I was far more comfortable than anticipated and the results are incredible. From the beginning, Dr. Reichel listened to my concerns, gave me a comprehensive evaluation and responded to my concerns, and ultimately performed just the right laser treatment on me yielding outstanding results. I look forward to having Dr. Reichel as my cosmetic dermatologist forever. You can't find a better physician or one who cares more about her patients.…

Dr Jacobson is great. I went to Dr Jacobson at Pacific Dermatology and Cosmetic Center to see about plumping my lips a little. I had heard really nice things about her from friends and colleagues. As a physician myself, I wanted to make sure that it wasn't going to be too "over-done" or have a lot of down time. Dr Jacobson was really down to earth. She did a great job of informing me about the procedure, and was realistic in telling me that I could have some bruising and swelling. We ended up doing Juvederm in my lips and, I have to say, I am really happy. There were a couple of lumpy areas for the first 2 weeks, but then it all evened out and they look great. I get compliments from my friends, and from my own patients. Thanks Dr Jacobson.…

Chase of a quick buck, disregard of patients. I regret going to this place. I had fractional CO2 and it was pretty bad in terms of the service. The procedure was done fraudulent, I was charged for deep Fx and it was not performed where agreed upon. They arrange the need for the expensive "touch ups" from the very beginning to milk the patients to charge for the revisions of the already paid procedure. They would even lie to you at the original procedure that the touch ups are free.

The nurse scraped my face and torn a piece of skin off, she did not disinfect her hands before she put the gloves on and she did not put any antibiotic on a wound she produced and I had a pretty bad infection which slowed down my recovery and cause me facial asymmetry for some time. I would never use Dr. Jacobson again, the woman is incompetent and greedy. And I completely concur with the previous reviewer, who wrote that very important and pertinent details were dumped on you at the Operating Room. Means that the inform consent you are forced to signed there is not a proper informed consent at all since the procedure was not properly discussed with you by the provider, and that is a VERY SERIOUS VIOLATION OF PATIENT"S RIGHT…

Disappointment and Regret--Should have gone elsewhere. I lived in Northgate, right across the street actually from Pac Derm & Cosmetic Center so I was very pleased to find that it was so close. HOWEVER, proximity means nothing if I end up with disappointment and regret.

I had a pretty good size mole right next to the right side of my lip-- right above the corner where my upper and lower lip meet. I went in for a consultation, and I was with the nurse for a bit, answering questions and what not. Then Dr. Reichal came in, looked at the situation and said she could remove it successfully with an excision procedure that she explained. Sounded good and that was that. Somewhat brief (actually, it seemed like she had a lot of people that she was attending to and I kind of got the feeling like I was just another patient) but I thought I got the information that I needed.

When I came in for the removal surgery, I was in the operating room and was getting prepped. So, I'm in the chair, moments before she is about to perform the surgery and she keeps looking at my mole and puckering the skin around. Then at THAT moment she says she's not sure if the surgery is a good idea because she will be excising the mole (cutting it out) and stitching the skin together and it will cause my upper lip to stretch out. This was MOMENTS before she was going to do the surgery!

She then goes on to explain that my upper lip is not symmetrical and that the side that the surgery is going to be performed on is actually a bit lower (which was true, probably due to the mole and a scar I had from when I fell as a kid). She said that doing the excision will stretch and lift that side of the lip and probably make it more even. What am I supposed to say to that? I'm ready to go, I had gotten my insurance and everything all set, and she then has her doubts at a very inconvenient time. Yet she buffers her doubt by rationalizing that it might actually work out in the end. So I said, okay, sounds like it's going to work, let's continue(but what do I know? She's the expert--or supposed to be).

I did note that she seemed eager in having me sign the liability form, that if something goes wrong, it is not the fault of the office.

So surgery done, I wait, and wait, and wait for the recovery and things to look good. However, I am somewhat concerned and apprehensive because I notice that my lip has stretched considerably, it is certainly not symmetrical and is definitely noticeably higher and somewhat dis-formed looking now. One of the nurses had mentioned that it would stretch out. WELL, it's been a year and I feel like half of my mouth is reminiscent of... oh I don't know, The Joker from batman! Now I am self-conscious and feel like I need to wear cover up all the time to try to hide the significant stretching. I'm not satisfied, and now I am looking into procedures to FIX this.

So, from my experience, I would say I felt like things were kind of rushed. She may be professional but I feel she lacks a warmth, lacks thoroughness, and lacks experience. I research other doctors I could have gone to, who seem to have a much more educated, detailed, analytical, and smarter approach that may have been more involved, but would have provided much better results.

I give one star because a "rating" is required in order to publish this feedback. Fine, the one star goes to how I learned what NOT to do. Don't have one consultation; instead have several for comparative purposes (or do a lot more research) and I learned don't go to Dr. Reichal for procedures that are more involved, more delicate, and in a area of your body that could make you self-conscious--like your FACE!…