04/22/09

horrible customer service

by tasclambert

Waited patiently in line for 15 minutes to purchase drinks. When my turn, a friend of the bartender cut in line..bartender (Michael) said I would have to wait until he served his friends..literally...when I questioned him, he accused me of swearing at him..which I didn't...screamed that he was cutting me off and had me hauled out by security!!!!...Security, by the way, was very nice, acknowledged that I was not drunk...I had drank one beer..and called the manager for me...the manager was worthless..did nothing..refused to even talk to the bartender....What a ridiculous place.

• Cons: into humilating their customers

05/22/08

Get some service

by hlavin

We've been to the Elysian three times and have received food that ranged from okay to really good. But the wait staff and bartenders are much more interested in socializing or smoking in front of the hotel than they are in waiting on the customers. Last night we made our final visit. We sat in the bar waiting for someone...anyone to take our order. After 18 minutes of being ignored we left. Yes, there were a few big parties in there but they were getting bad service too. The bartenders were leaning against the bar chatting - even when we went up to the bar to give them our order they were too immersed in their conversation to come over. We did get a slight nod...like I'll be with you when this story is over. There were three waiters having a smoke in front when we left. Its always bad service but we usually get waited on/. We went to FX McRory's and made a point of comparing the two experiences. We were greeted at the door, our waitress was super nice and took our order in three minutes. We were enjoying a great meal in under 10 minutes.

• Pros: some tasty selections
• Cons: the worst service I've ever experienced...three times out of three tries

01/20/08

Great before Seahawks games.

by nwsalmon

Elysian Fields has become a regular pre-Seahawks game stop for my family & me. Elysian opens a little later than the other local establishments-- 10am, so you don't have to get there so early to get a seat.

In the ten times that I've been to Elysian, we've had great service. Food has been delivered hot and cooked perfectly within 15 min of placing the order. The server also checked out drink status appropriately and brought additional rounds in a reasonable amount of time.

Of note, Elysian is not a sports bar-- though there are a few flat screens mounted around the bar (4 total, front/back/left/right of bar area). The menu is not pub grub, either-- not hot wings, nachos, etc. The sandwiches are very good, probably the thing most sports fans before a game would order. Their fries are really good-- hot & crispy and thin.

Also, there's traditional restaurant seating at tables and booths, all nicely appointed. The restroom facilities are the most modern & sanitary that you'll find downtown!

Overall, great atmosphere, prompt service, terrific food, reasonable prices, and right across from Qwest Field.