1115 S 348TH St Ste D, Federal Way, WA | Directions 9800347.289792 -122.319468
Mon. - Fri. 9am - 5pm;Sat. 9am - 4pm;Sun. CLOSED
I took my dog in to get her teeth cleaned. I have used vets for less several times in the past and always been very satisfied with the service. I dropped my dog off before 8:00am. No one mentioned at check in that this was a very busy day. At 2:30 I called to check on my dog as I usually had been called with an update before noon and by dog had been ready to pick up by 1:30 or 2. At 2:30 I was informed that they had not started work on my dog yet but assured by she would be treated soon. At 4:45, 15 minutes before closing I returned to the office because surely my dog would be done as they were closing soon. I was kept waiting for 15 minutes and then informed that they still hadn’t started on my dog but would shortly. They told me to come back in an hour. When I asked if my dog had been kept in a crate this whole time I was informed she had. I got my dog from a puppy mill rescue and she has always been very anxious when kept in a crate so I try to avoid it. When I go on vacation I always have a friend watch her as I know a kennel would cause unneeded stress. Now my poor dog had been left in a kennel for over 9 hours. I arrived at 6:00 and was told that they were just finishing up with my dog but she would be ready shortly. When I mentioned at the front desk how upset I was that my dog had now been there for more than 10 hours I didn’t even get an apology, just a “February is a very busy month for us”. I brought my dog in during February last year and had none of the same problems. I got no consult with the vet after the cleaning as I had with every other visit to Vets for Less. On the way home I noticed that my dog didn’t even appear groggy. Every other occasion my dog had been kept for at least an hour after her teeth cleaning to make sure she was waking up properly, but this time when I pick her up less than an hour and a half after they start the cleaning and she isn’t even groggy. I can only imagine that since she was an end of the day case they rushed through it and used minimal anesthesia to sedate my dog. Once home and I inspected her teeth I noticed they don’t appear as clean as they usually do. So 10.5 hours at the vet I have a dog who doesn’t even appear she had anesthesia and with teeth that aren’t even clean.
When I received a call back from the clinic to attempt to remedy the situation I was immediately accused of lying. The vet went on a rant about how I should appreciate that the vet was open on Presidents Day and tried to use that as a way to explain why they were so busy. When I suggested that maybe they had overbooked themselves the vet stated they had no way of knowing how many cases they would have that day (even though all procedures must be prescheduled) When I asked the vet if she realized that she hadn’t even offered an apology she became angry. At this point the vet told me to find a different vet and hung up on me.
Vets for less used to provide quality service at an affordable cost, but no longer seems to provide quality service or customer service.
Compassionate – I had to put my lovely girl down on very short notice. My regular vet could not get me in to do it at all. She recommened this place. They were VERY compassionate about the whole process. They had me take care of business before the proceedure so I could leave when I was finished and they didn't charge me any kind of an "exam" fee. They asked no judgemental questions as they could see it was her time. The Dr. was great and even gave me a hug when it was all done and said. They got her back to me in a couple of weeks and now I can give her back to Creator properly. Thanks!
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