Fastan

11/07/09

where to begin...

by readmyopinion at Citysearch

First of all, I used to live in tacoma and went to the fastan on pearl ave. I had a good experience and didn't research the fastan here in west seattle because I didn't think I had to.

Second, I've never written a review for anything in my life, but I've such a negative experience, I created an account. I've read the bad reviews and agree with everything that's been said.

1. the girls at the counter are inconsiderate: I showed up on time for my appointment and had to wait 5 minutes until she finished her conversation about her bad nail salon experience with a friend. Just get me in my bed, THEN finish your conversation. (that's not the only time, that's just one example.)

2. it's always a sales pitch: It doesn't matter if you say that you already have lotion or don't want lotion, you'll still get the sales pitch. I know that they may be required to tell you about the lotions that they carry, but it's a huge annoyance. Especially when you feel like they aren't even listening to your polite response of "No thanks, not today, I already have some"

3. reservations mean nothing: I showed up 8 minutes early for my high pressure bed appointment (because I wanted to make sure I'd get out of there on time). When I got there, a guy was buying a package at the counter. 5 minutes into my appointment, they told me that I'd be after him... go figure. I thought maybe they were just backed up (if everyone came in 5 min late, that would put them back 15 minutes after 3 appointments, right?). But then when he came out, the girl at the counter followed him outside, talked with him for a few minutes, and hugged him goodbye. I was pissed! I asked, "did he even have an appointment?" she said "yeah, but he was buying a package and missed his appointment time". WTF! so that means I have to wait 27 extra minutes for my fricking bed?? I would have liked to leave at that point, but I had a formal function the next day and it was 8pm.

4. no privacy: I finally got into my high pressure bed. They room had a window with the blinds drawn - I took off my clothes, and started the bed. Only when I rolled over onto my stomach half way through my tan did I realize that the fan was blowing the shades! Here I am lying naked in what I thought was a private room, but the window leading to the parking lot wasn't covered due to the fan blowing the blinds!

It's too bad that I've already invested so much money in a big package - otherwise I'd just cut my losses and find somewhere else.

If you want to save yourself a LOT of frustration, don't buy tans here.

• Pros: near my home
• Cons: everything else

05/12/09

Great beds. That's about it.

by aph1223 at Citysearch

Two things I've learned about this place:

1) Make an appointment or be prepared to wait a LONG time for a bed.

2) Just because you have an appointment doesn't mean you won't still have to wait.

And yes, the girls behind the counter are awful.

02/23/09

Terribly maintained beds and employees are atrocious!

by jennifermanning55 at Citysearch

1st, the customer service is shockingly lacking. The only thing the counter girl talks to you about is to up the sales. As in:

Obnoxious counter girl: ?Do you have lotion with you today??

Me: ?No I am good thanks?

Obnoxious counter girl: ?no? Well you need some??

-OR-

Me: ?right here, thanks?

Obnoxious counter girl: ?that stuff is terrible and you really need lotion A, B or C behind me? insert bad Vanna White impression from a girl rejected from Jersey

Me: ?I just bought this form you last month?

Obnoxious counter girl: ?I sold that to you last month? Well lotion has come a loooong way since then and you should consider an upgrade??

Seriously, I paid for tanning, not a daily badgering with repetitive sales pitches.

2nd, the bulbs in the beds are frequently out. I bought a package of 10 and I kid you not 6 out of the 10 times I went in a bulb was out. A single bulb stretches the length of your body and I hate shimmying from side to side every 3 minutes to avoid a stripe. When I asked about this, I was told they were on order. The next time I came in a different bulb was out. Shouldn?t a tanning company have replacement bulbs in the back room ready to replace those that go out? We all know bulbs go out eventually so it doesn?t take a genius to know you will need them eventually, right?

After the 3rd time this happened I complained. I asked for a refund, discount or to speak to the manager. I was told no refund but it was my choice not to tan until new bulbs were in.

So let me get this right - I hold up my end of the deal by paying full price, in advance for a service you promise to deliver. Yet, when the service cannot be provided as promised, I must wait until you are able to provide it with no option of a refund or discount????

• Pros: location
• Cons: Beds poorly maintained, employees lack customer service and focus too much on a daily sales pitch