J R Furniture USA LTD

Doesn't Recommend

Surgeka S.

Joined 6 months ago

Buyer Beware! Avoid these two-faced crooks like the plague. Their desperate employees wear a "super nice" mask offering false claims and saying anything including misleading, untrue information just so you will purchase furniture from them. As soon as you pay, they force you to sign a receipt stating "no refunds" in tiny letters without telling you about their insane return policies. Once paid and the receipt is signed, they show their unmasked, truly evil side. They commit fraud and misrepresent their products! They never have the furniture in stock (unless you get the used up display models). It takes weeks for it to ship with tons of excuses. Once the DAMAGED AND SUBPAR furniture arrives for pickup (or ships to you), they bluntly refuse to give you your money back. When you call them, their employees hang up the phone on you. Their now not-so-nice employees blame their management in "Canada" who you can never reach. They charged us a 20% restocking fee for furniture that arrived damaged at their store that we NEVER EVEN PICKED UP upon inspection at their store. You won't get what you pay for! And all of their selections are made of very poor quality. Many, many other reviews online agree with this. Save yourself a headache. Do your research and shop anywhere but in this den of thieves.

Doesn't Recommend

Bob C.

Joined 1 year ago

Car salesman. The buying experience wasnt bad. It took me 9 months to get my bed after ordering it though. They sold me a bed that wasnt available, and I had to wait til a similar one got built. They then sent me the wrong size bed twice. In between all this they would never let me know what was going on, until I contacted the bbb. They compensated by giving me a new nightstand that I had no use for but to give away. I wanted my money back but said they would fee me. Once they got my money they could care less about me. LESSON: make sure the business you buy from have A+ rating not just A. Any company can gain an A. if its less dont go, or take your chances. Check JR furniture out on BBBorg look at the complaint and govt action sections.

Doesn't Recommend

RupK

Joined 2 years ago

Don't go here. The furniture choices are great and the service isn't bad. But they can be dishonest. They told me they would have my couch ready and at my house in three weeks but that didn't happen and when i i called they said they might not get it for a while. They said they knew for two weeks the couch would take maybe a month but didn't tell me. When i said they should give me a refund since it is their fault they refused. They said just use the money i put down on something else. Even though they messed up they still aren't refunding my money. Horrible don't go here.

Recommends

morganjarvism

Joined 2 years ago

Preofessional and courteous delivery guys. Good Customer Service at store location. Beat competitors prices. Preofessional and courteous delivery guys

Recommends

ewahaymond

Joined 2 years ago

best price great service!. best price great service!iv bought a of furniture believe me the service in other stores are a lot less then them.

Recommends

TobieBlaszak

Joined 2 years ago

great job, nice quality. JR Furniture did such a great job, nice quality and provide many choices. The showroom was very large, clean and inviting. The staff was excellent. They were friendly, knowledgable and helpful.

Recommends

eneidalongest

Joined 2 years ago

sales person was nice and showed us what we were looking for. I prefer Costco but what we were looking it was not available in Costco. Anyways came here the sales person was nice and showed us what we were looking for. They assembled the tv stand it for an extra small charge and was cheaper compared to another store we went.

Recommends

jacalynimparato

Joined 2 years ago

My experience was great at the Tukwila location. My experience was great at the Tukwila location. I found the staff to be friendly and the products great for the price I paid.

Recommends

stephaniepratty

Joined 2 years ago

Positive experience!. If I would have read all of the terrible reviews that I found for JR Furniture BEFORE I visited, I never would have even gone there. Seriously scary stuff So I wanted to share my experience, which was actually quite positive. I'm really glad we shopped there. Our goal was to purchase a new couch. And after driving around the furniture haven that is Tukwila, and getting scared off by the hovering clingy saleswoman at Macy's Furniture, we found ourselves at JR Furniture. First impression is that the place looked like a giant warehouse that could quite possibly be scary on the inside, but it was really quite normal and everything was laid out nicely for browsing. We were greeted right away and then left to browse on our own. No stalkers. When we had a question, the nice saleswoman, Evelyn, answered it, and helped us while keeping a respectful distance. Some of the other salesfolks looked a little shady, so I'm glad we had her helping us. We found the perfect sofa (made by a local company, bonus) that was unfortunately being sold as part of a 3 piece set - we only needed the sofa. Luckily, they had a couple of extras in the warehouse and were willing to sell us a single sofa for a very fair price - wayyy under the budget that we had initially planned for. Really nice surprise. Little things: I read in their online flyer that they had free delivery, but of course there must have been fine print that I missed because delivery to Seattle would have cost $75 and was done through an outside delivery service. We had to haul our old futon away, so we ended up getting a U-Haul van. Cost broke about even, and we weren't at the mercy of a delivery service's schedule. My husband said it was a little awkward to figure out where to go to pick up the couch back at the warehouse, but after knocking on some doors he finally caught someone's attention. The sofa came wrapped up really, really well - pretty impressive, and handy since we had to do some serious dragging and shoving to get it through the door. So yep, positive experience. Walked in, bought a couch, no special orders or fancy business. JR Furniture totally worked for us.

Recommends

giaes

Joined 2 years ago

insightful. Lisa was very helpful.