Seattle >Island Soul
jerk!. I went here for lunch with a coworker based on the reviews on yelp. This place lived up to the reviews. We were promptly greeted and seated. The restaurant was about half full when we arrived. They are known for their jerk so we ordered the jerk chicken and jerk ribs along with the calypso wings as an app. The entrée portions were perfect and the price of $8 was good for what you get. You get 4 wings for $5 that tasted great but wished we had a few more wings. The food was fabulous. Lots of island flavor without being to spicy or salty. Our waters were always topped off and bill came in a timely manner. I recommend this place for lunch. To me, dinner may be on the pricey side for most so stick with lunch or happy hour.
Worst in Columbia City!!!. Dont waste your time or money, I ordered the Ox tails, very disappointed to say the least, dry, burned and flavorless. The customer service was horrible, I was completely ignored for well over an hour. The food is overpriced and the utensils/glasses/plates were dirty. The wait staff have major attitudes and dont have a clue of the idea of "customer service" This was truly the worst dining experience of my life and I would not recommend this restaurant to anyone!
Carribean craving??? Must taste!!!. If you love Carribean food this is a must taste!!! I ordered the Goat Curry and it was fantastic. Service was exceptional and the cleanliness is impeccable. A nice additional to the "New Columbia City" neighborhood, location ROCKS!!!
Taste of the Caribbean in Columbia City..... If you are looking for good Caribbean food this is the spot! Even if you are not looking for Caribbean food you NEED to stop in and try Island Soul Restaurant. and next time you are in Columbia City you WILL be looking for Caribbean food at Island Soul! I recommend the Jerked Chicken it was so off the hook I wanted to ask for seconds! The food was great, the wait staff was very friendly , and it had a feel good atmosphere. It was one of the most enjoyable nights out I have had in a long time. If you are looking for a classy restaurant that is reasonably priced in the city, Island Soul is the joint.
Busy and WORTH the WAIT!.
Ok, it was PACKED. My party of 4 was asked to put our name on a list and it would be a 30 minute wait or less. This was strange for a THURSDAY night... we left and went around the corner to the OTHER carribean restaurant and IT was empty... We came back, waited less than 30 minutes and was seated. We where greeted with geniune warm smiles, when it was OUR turn. Our waitress was very friendly & knowledgeable of the menu and offered suggestions, starters we had savory tostone's and beef patties!! WINNERS! And she steered us to order the following ~ the Island Vatapa & Soul n the Bowl. FANTASTIC!!! The other couple had a goat lover & vegetarian (curried veggies w/tofu) they where pleased!!! You really DO feel like a family member there, our waitress Cara (i think) knew her stuff! We thought we where full until the seductress came over with the dessert menu & conned us into or sharing TWO items, a mango cheese cake & rum pound cake that brought me straight back to childhood.
I would HIGHLY recommend this establishment to ANYONE that wants fresh delicious food, and a warm genuine family friendly atmosphere. We where thanked by our waitress and the owner Theo for coming in... They've got a GOOD, GOOD thing going, soon they will be lining up around the corner I am sure!
MAKE SURE YOU ORDER EXTRA COCONUT CORNBREAD!!! Oh it is SO wonderful!!!!
Need a Vacation?, Here it is the Caribbean in Columbia City. The food is awesome, the customer service is splendid...the experience was worthy of being repeted again and again. My wife and I went on a Friday night and it turned into a vacation like atomspere. The shrimp dish was to die for, the greens were cooked just right..The muffins...oh those muffins the best in town..no joke. The owner came out and was passing out the shrimp on a stick to the customers as an extra taste treat. The staff there made you feel as though you were family and they knew you for years. The whole restaurant was rocking when there was a birthday to be acknowledged. Trust me I have eaten Caribbean food many,many times and this is some of the best anywhere. Parking is a challenge..but the hunt for a parking space will be handsomely rewarded with the wonderful meal and customer service you recieve. You can't get them everywhere so order a "Ting" with your meal
Incredibly congenial service and outstanding food.
Not sure about the several one star ratings; but since a number seem to be from the same day or couple of days, I'd guess it's all the same group of people that went together. It's a shame that one party would try to bring down the ratings of this establishment.
I'm thrilled that they've got the Rainier Ave location in Columbia City now. The foot traffic that must bring business to their door is well deserved. I've been twice now for dinner and certainly intend to go back. Although the first time service was a little slower than I might have liked at first (getting water, for example), the pace got better and the server was very helpful. Chef Theo came out to greet guests toward the end of the night, at which point we congratulated him on the new restaurant and delicious food. The people operating Island Soul are long time Seattl[e]ites and, in my opinion, have a really good operation going. For the second visit, my partner and I brought two friends. We walked in the door to an incredible aroma, were greeted promptly with smiles, and shortly shown to a table that had just opened up. All tables were then full at about 8:00pm on a Friday. Water, this time, was brought quickly, our drink order was taken just after, and we were given exuberant recommendations for a few menu items. I personally love the tostones and the oxtail. A friend's red snapper was perfect. For a first time visit, try the Island Soul in a Bowl. It's a reasonably priced sampler of some of the menu's highlights. One problem I've had here is that my eyes are usually bigger than my stomach. One of my friends was stuffed after finishing his j e r k ribs (citysearch says the word is inappropriate without spaces between characters!? it's a food term!); I had to restrain myself from finishing his greens. Very good food and friendly staff!
Unbelievable atmosphere and food. I recently recommended this restaurant - the new one in Columbia City (previously on Judkins) - to a close friend for our 'after book club meeting throw down' - and she discovered the bad reviews on this site! I would advise those who experienced a less than enjoyable experience to try them again. One of the persons mentioned that she understood policy - then I would have thought that there should not have been further discussion. I don't care for the cash policy, however the food is definitely a reason to forgo this single policy. I have ALWAYS found food choices divine and I have received nothing less than honorable customer service experiences when I visited. I apologize to the ladies who did not have this type of experience but I would like to reiterate - try them again, you will love them!!
Have you lost your.... respect.
I've never owned a restaurant and I certainly don't know what it takes to run one, but my guess is that there are two key factors to being successful in a running a restaurant--excellent food, and great customer service. I was surpised to find that customer services was not a priority on Casuelita's list of key elements for a successful business. In fact, I was angered to discover that they didn't know the meaning nor seemed to care to get acquainted with the idea.
I have eaten Casuelita's food on several occasions when attending events where their food had been catered. I continually raved to all my friends about how good it is and waited for the day when I could actually dine in.
My visit to Casuelita's was short and disappointing. Let me just say that our treatment was so bad that we decided after having waited over an hour to eat there that it was better to go somewhere else where customer service was in their vocabulary. The manager was so incredibly rude that I'm sure my mouth was left hanging open for at least 15 minutes after our conversation ended. I just couldn't believe the treatment we were receiving and the way we were being talked to. Particularly because we remained calm and friendly and gave her no cause for such disrespect.
I'm a person who rarely asks to speak to someone higher up, but found that there was no way could I let this treatment go unspoken. I just knew that the owner would be as surprised and as indignant as I was. However, her treatment of us was no better than the managers. No matter how nice we were or how much we tried to explain that we had no problem with their policy and even understood the importance of policy, she continued to be disprespectful, rude and dismissive. We gave up and left.
I'm disappointed because I do love the food. However, if there's one thing I won't tolerate is spending my money some place where I am disrespected. No food is worth the treatment we received.
Bad Customer Service - Do not recommend.
I would not recommend this restaurant to anyone just based upon the customer service. We are a group of professional women who get together monthly and decided upon this restaurant to eat at in July. The staff was rude, nasty and inconsiderate they informed us nastily if we did not have cash to go down the street to the cash machine and get the money. It does not matter if it is McDonald?s or the fanciest restaurant in to world (I have traveled many places) without decent customer service even if the food is good the memory of the restaurant is lacking substance, and you would not recommend it to others. To some this may be a good restaurant but it is obvious it lacks the necessary ingredients to make it a decent place to take people out to when you want to have a good time and a good meal.
Rainier Ave S. - Columbia City Location
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