Monroe >Speedway Autocraft & Rfnshng
Above and beyond exceptional customer service.
I have done business with Speedway Auto Craft twice in the last 6 months and both times, they were extremely helpful and went above and beyond to help me out.
The first time, back in February, someone bumped my car in an icy parking lot at work and consequently, it slide and scraped down the side of a metal pole. When I brought my car to Speedway, I told them that I had a previod bad experience with another body shop in Bellevue. The Bellevue shop took more than 7 days longer than they initially told me to make my repairs, my car was returned to me filthy with Bondo dust everywhere and they had neglected to reconnect my window and mirror defrosters. I have allergies and ended up with a migraine that lasted for three day from all of the fine dust.
Speedway completed my work in a reasonable amout of time and they completely detailed my car before returning it to me. I know other shops clean your car, but, I mean they thouroughly vaccumed my vents, and my car was immaculate. The owners made special after-hours arrangements for me to drop-off and pick up my car and even offered me a ride home when my husband was delayed. You just don't meet people like that very often anymore!!
The second time, I was on vacation for my birthday and got a double whammy...my car was vandalized and then the clutch failed. Speedway now has an auto repair division called Speedway Performance. The owner, and his son, personally towed my car, for no charge!!! They picked it up the evening of the same day that I called them. Once again, my car was returned to me looking better than before the damage occurred. Although I didn't mention the allergy to dust, they remembered me and went the extra mile yet again with detailing the car. My clutch works better than it did when I first bought the car, it shifts "like butter". A very big and heartfelt "Thank You" to everyone at Speedway Auto Craft AND Speedway Performance for their exceptional work ethic and customer service.
Speedway is amazing, My husband and I took my old 1991 jeep wrangler to them. We had a budget and also some high expectations. Let me tell you both were met. They were under budget and the job was amazing. He went over the top and made sure it was perfect. Not only that he worked over night to have it done for my birthday. I have had huge compliments on my jeeps paint and the extras. WE have entered it in one car show since and all we get is where did you have the work done.
My other car got ran into in a parking lot. We look it to him again. And again he delivered. He ordered the part and had it ready. We dropped our car off in the morning and that night we picked it up. Not to mention it is a black car and you cant tell.
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