Everett >L'artisan French Bakery Cafe
I have been going here for a couple of years and never experienced the bad service described below. I am an avid reviewer with Yelllp, but sometimes I see reviewers who get mad leave multiple bad reviews which I find destroys real opinions. It really ruins credibility for the 3 reviews that were within the same 2 weeks of each other, posted by "someone" who had also started their accounts here within the same couple of weeks. VERY suspicious! I'd go with the top reviewer and the bottom reviewer to get a more balanced perspective. The cakes are wonderful, I've had my 2 boys in with me several times and never received complaints-I also expect them to be on good behavior like any restaurant etc. Is that too much to ask? Apparently for the 1 customer who took offense for someone else and made a deal out of something when she had no idea what actually happened. I believe some of the pastries are delish, while others are OK. The cakes on the other had are OMG to DIE for! My uncle was a chef and he also HIGHLY recommends this place! Definitely recommended. +++
After trying our neighbor's b-day cake, we visited the bakery and we were very delighted with their products, delicious, taste so fresh.
We went there half and hour before they close and they were very nice. We all got great pastries and cakes and excellent customer service.
Not Children or customer friendly.
I have enjoyed the desserts and pastries at this establishment for over a year now. They are very tasty and have a beautiful appearance.
Today however, I made my last visit to this bakery. I came with my two small children as a special treat both for me and for them. They were transfixed by the beautiful cakes in the cases and I was excited to have one of their tasty pastries as well.
We stood in line and in front of us a women with her two children was finishing her order with the proprietor of the establishment. As she paid she said to the women, "I do not feel that my children and I are welcome here, we will not return." The lady at the counter responded by saying that the only reason she had made a comment about this women's children was that she was trying to protect them. The women replied, "that's fine, but I still don't feel welcome." and she left. The cashier then proceeded to explain the the women in line behind her that she hadn't watched her children and that parents just let their kids run around their store--implying that parents shouldn't bring children in. This bothered me as she continued to make a personal attack on the previous customer and parents in general. I mentioned that now I would be leaving as her lack of decorum was rude and offensive.
She then said "I'm not refering to your children." When I mentioned that it was rude to talk in such a way about her customers, she said that children just weren't well behaved and that she was just trying to protect her store. I responded by saying that her behaviour indicated a lack of respect for her customers and that I would never bring my children back and I was unlikely to return myself.
As we were leaving, my 3 year old son threw a fit at the loss of such tasty looking treats and threw his hat. Not good behaviour, but not worthy of the comment she made. "You need SuperNanny little boy." I will never return and urge other parents not to as well.
Irrational. I have visited this establishment several times and have found the pastries to be quite good but over priced. On my last visit when I entered the shop the owner was seated at a window table reading the paper. There were 3 teenage girls waiting customers. I was the third customer. One customer was finishing. The second customer wasn?t sure what she wanted and had many questions. My wife and I decided on the Fraser Cake and the young girl boxed it up. She then told me I would need to go to the register to be checked out. It appears that the only girl to work the register was the one caring for the customer who couldn?t make up her mind. We stood waiting while two of the three girls stood talking and the owner read her paper. After a few minutes of this my wife and I decided we weren?t going to pay $22.00 for a cake and bad service. As we were getting in our car the owner had followed us to our car telling us ?What is the problem you were next? When I told her we had been waiting and no longer wanted to do business with her she said ?Your Irrational?. For me the rational thing to do was find another bakery?
Terribly Rude Atmosphere. Upon my first and last visit to this little bakery I initially thought I was the unsuspecting participant of a practical joke but it turns out they really are this unreasonably rude. On the way in I passed some ladies commenting on how discourteous a lady behind the counter was. To be fair the pastries look and taste amazing but I too couldn?t understand the owner?s attitude - at least I assume it was the owner as she berated and fired some poor girl right in front of me. Then, seeing a shiny new La Morocco espresso machine and Caffe Vita beans (a wonderful Seattle based roaster), I politely requested a macchiato. She refused to make one and after several courteous attempts I made and explanations I gave, she forced an espresso on me and snatched my money up like she was doing me some real favor. I figured it was just a bad day for them but recently laughed with my friend where they experienced similarly absurd behavior. So if you can put up with all the fussiness a slice of cake is good but heed this cautionary tale if you?re considering relying on these guys for catering or other big events.
No Cake for You!.
Do you remember the episode of Seinfeld where the owner refused to sell soup to people who didn't obey his rules? Well, here's an experience that comes close.
The owner of this business picks and chooses to whom she will sell cakes based on her whims. When I asked to speak to the baker (she couldn't even answer the basic questions) she hung up on me. When I called back, she hung up again.
I met previously with the baker who agreed to provide a cake for my wedding. Now what am I to do?
Apparently they have quite enough business that they don't need to treat customers with courtesy or professionalism. "NO CAKE FOR YOU!"
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