Hillrose Pet Resort

01/02/09

Very Good

by jmks at Citysearch

The staff was great! Very friendly and accommodating every time I called and at pick up / drop off (don't know what the two other reviewers were talking about!).

My dog came back from a week long stay at this place happy, safe, and clean. His toys and towel were returned to me, obviously unwashed, and I was very pleased to find they smelled only like 'dog' (no urine or feces smells), so I assume they kept his space clean. He looks like he lost a little weight, but he's never interested in food at home and generally won't eat unless we make a game out of it anyway. I was most happy to see that my, usually timid, little boy showed an interest in the staff and what they were doing when I picked him up. The price was a little higher than the one other time I've had him boarded ($5/day more, $1/day extra for him using his own food and $18 more for 3 playtimes I scheduled him for), but he seems healthy and I doubt I'll be spending $130 on a vet bill for a urinary tract infection, he came out very well groomed, not stinking and, most importantly, as happy as ever - it's definitely worth the extra cost for us!

Hillrose is close to the airport, and has extended hours for convenience. I was worried about the loud noises from the planes frightening him, but he seems very happy.

I'm pleased with their service and would have no worries boarding him there again if the need for it arises!

• Pros: Customer Service, Cleanliness, Extended Hours, Proximity to Airport
• Cons: Bit expensive for me, but worth the costs for a healthy, happy dog.

06/22/08

Well below marginal!

by ulf at Citysearch

The staff is inefficient, and they add "extra" charges for almost everything from medicine ($0.50 per tablet per dose) to 15-min. of play times. You'd think those rates would include normal levels of TLC for Rover (not his real name). Basically these guys were a fallback for us, and I wouldn't leave our dogs there again.

• Pros: Usually available in a pinch
• Cons: expensive, unfriendly, inefficient, dogs unhappy when picked up

10/23/07

Too large and impersonal

by bluedevil79 at Citysearch

We left our two dogs there for two nights over the weekend. When we showed up to check-in, the staff was impersonal. You cannot leave any bedding with your pets, except a towel or t-shirt. They say that bedding is provided, but they will not show the facilities. They conduct tours only twice a week and absolutely will not show the facility any other time. This leads me to believe they spruce up the place before a tour to give an "ideal" appearance. They will only give you a "virtual tour" via a DVD, but the DVD shows no bedding in the kennels. They claim the DVD is out-of-date, but again, will not give an impromptu tour. The dogs stayed in the same enclosure. When we arrived to pick them up, the people, again, were not friendly. They only know your pet by the kennel number, and they tell you your dog had a nice visit, only if you ask. There is no personal touch to this place at all. One came back sick and lethargic and looked like he had lost weight. They never mentioned any problems. They both smelled terrible and we had to wash them immediately when we got home. The website description and photos lead you to believe this is a great place, but I do not recommend anyone take their pets there. You also have to purchase playtimes for your dog, which we did. Our one dog came back so stressed and sick that we can't imagine anyone gave him any personal attention or they would have noticed and informed us. The only positive thing about this place is that they are open on the weekends and for late pick-ups on Sunday nights.

• Pros: Weekend hours
• Cons: Impersonal, poor customer service, no impromptu tours