09/18/09

PLEASE READ-- Seattlelites and Visitors

by JuanSeattle

Warning:

Don't eat here this was 2nd time to go to this place - giving the establishment the benefit of the doubt and again the service and food are awful -- There are many other eateries than this to visit in Seattle around the Pike Place Market- Don't waste your time...

Hopefully the management will wake up and train their staff on some 'basic' customer service skills and have their cooks take some cooking classes!

Seattle Residents

• Pros: Nothing
• Cons: Terrible Service and Food

09/08/09

Would go back for the food as long as we had another waiter

by NativeHoustonian

Went to Steelhead whle on vacation in Seattle based upon their menu, recommendations from co-workers and the Fairmont Hotel staff. We were looking for local flavors and were not disappointed. The appetizers and entrees definitely reflected Steelhead's proximity to Pike Place Market and we would definitly go back for the food. Now the disappointment with the evening, our waiter, Nathan. Overall, we are farily knowlegeable about wines and what we like. However, our knowledge is somewhat limited to the local boutique Washington State wineries and we always appreciate staff, at the restuarant, when they can provide some recommendations. Well, you would have thought we had asked for kool-aid to go with our meal. The attitude was rude and we were directed to the high end wines on the wine list. In the end, we made our own decision and were not disappointed with the wine but I certainly would not rely on Nathan for wine suggestions.

Wait staff, owners and managers, please do yourself a favor, listen to your customers and provide feedback and attitude that fits the atmosphere of the restaurant you think you are or want to become.

• Pros: Great Food
• Cons: Rude Waiter

08/10/09

Crabcakes: Good, Hostess: Bad

by PaulTinkler

My wife and I had one night in Seattle after a grand tour of the West Coast. A bartender recommended Steelhead Diner. We arrived without reservations. The hostess told us she needed the table back by 7:30. Since it was 6:10, we thought it not a problem, provided the service was reasonably prompt. We told our waiter of the deal we had made with the hostess. He said not to worry. We proceeded to order and had a delightful meal. The crabcakes were outstanding. But the plot thickens. Faced with the decision whether to order dessert, we asked out waiter whether we had time. He assured us that we did. There was a delay in bringing it out. While we were in the middle of dessert, AND BEFORE WE HAD THE CHECK, the hostess (who we discovered also owned the place) came to us and rudely ousted us from the table. We had overstayed our welcome by 15 minutes. It did no good to tell her that we had emphasized to our waiter the issue of the time. I had to ask our hostess to have the check brought to us. We paid it promptly and departed. Despite the fact that we had dropped well over a hundred bucks in this place, our hostess insisted that she had done us a favor by letting us in the place. Thus I have mixed feelings about this place. If it were not for this rude treatment by no less than the owner, I would recommend the Steelhead Diner and return on my next trip to Seattle. But as it is, I cannot and will not.

• Pros: Good crabcakes
• Cons: Hostess/Owner rude