Vr Salon & Spa

Doesn't Recommend

PaigeW

Joined 2 years ago

Screwed up and did nothing to make it up to me.. Where do I begin? Rude, condescending, a liar? I had a Groupon and planned for almost a full month to give myself a spa day. No easy feat since it meant getting a day off from work AND having child care. I finally booked my spa day.... a long massage and a facial. When I showed up early for my appointment, the first thing the receptionist said was, "Didn't you get my message?" Um, no. Why would I drive 20 minutes from Covington if I got a message? The receptionist swore up and down that he called me to cancel but there was no record of any call on my iPhone which has a call history for the past month, nor was there anything on my home or work voice mail. I told him he must have dialed the wrong number and he said, "Gee, I hope not." Huh? He wouldn't even admit that he screwed up. I don't personally believe he ever called. He's a liar and extremely condescending. The person who was scheduled to do my massage and facial, canceled the night before due to "car trouble" Really, no trains or busses to Kent Station? Whenever I have car trouble they give me a loner. Anyhow, the main issue was not calling me and the secondary issue was canceling in the first place and not offering any type of additional service or discount to make it up to me. They offered me NOTHING besides a condescending smile and a "sorry". I would love to talk to a manager but the same snippy guy always answers the phone. I requested a REFUND from GROUPON. We'll see what happens. I don't think VR would be very happy with her receptionist. He can't dial a phone number and makes no apologies when he clearly screws up. I was SO disappointed to not have the spa day I was looking forward to. Luckily the Daniel Ross Salon in Covington was very accommodating and was able to fit me in for both services and I got a discount for joining their Spa Club. VR loses, Daniel Ross wins. I also recommend Salon Bellissima for hair. They use Aveda products and the stylists are amazing.

Recommends

VR SalonAndSpa

Joined 3 years ago

VR Salon & Spa. So the space is awsome! Could'nt ask for a better location!

Food, shopping, drinks, events, and transit all together in 1 great location!!!!

Recommends

CSMobileUser2

Joined 5 years ago

BUTTERFLY SALON AND SPA CLOSED STYLIST AT NEW LOCATION. LAURA, LIZA-MARIE, HEATHER, LILLY AND JANE OUR PROUD TO SAY THEY HAVE FOUND A NEW HOME AT SALON MELINI CONTACT US AT 425-291-9899

Doesn't Recommend

CSMobileUser

Joined 5 years ago

Looking for you stylist. If you are looking for your styist Laura, Liza marie, heather are @ Salon Melini in Renton by Valley Medical center and ikea

Doesn't Recommend

CSMobileUser3

Joined 5 years ago

Laura, Liza marie and Heather are at Salon Melini. For clients that are searching for stylist, Laura, Liza marie and Heather are now @ salon melini in renton washington by velley medical center and ikea

Recommends

girlybike

Joined 4 years ago

Attention Gift Card Holders!!. Having trouble redeeming your Butterfly gift cards?

Heather, Liza-Marie and Laura would like to extend the offer to honor your gift cards!

Come on in to see us at Salon Melini! (425)291-9899

Recommends

007strong

Joined 4 years ago

GET INTOUCH WITH YOUR STYLIST FROM BUTTERFLY SALON AND SPA!. ANYONE LOOKING FOR BUTTERFLY STYLIST LAURA, LIZA-MARIE, HEATHER, LILLY AND JANE. THEY HAVE FOUND A NEW HOME AT SALON MELINI IN RENTON. ITS LOCATED A BLOCK FROM IKEA!! 425-291-9899

Recommends

KatieHorton

Joined 4 years ago

Butterfly Salon & Spa has closed. Are you looking for your Massage Therapist Katie or Esthetician Korrine??. Katie the Massage Therapist and Korrine the Esthetician have relocated to the Secret Spa & Salon in Sumner. Our spa is inside of Windmill Gardens. 253-447-8876

Doesn't Recommend

1002

Joined 4 years ago

Terrible management decisions. Well, where do I start? The salon closed and none of the clients were notified. The least they could have done is let their clients know...it's the right thing to do. Furthermore, like the other review said, there was high turnover and the girls working there weren't happy. They were treated awfully by management and the unhappiness showed. If I were a fly on the wall I would probably see a lot of unfair treatment, but that's an assumption. I am disappointed in management and their lack of courtesy to communicate to their clients or give their staff more notice. I think there is much more to them closing than what it says on their website. If they opened the salon again or opened a brand new salon I would walk right past it. Their actions show bad character!!!!!!!!!!!!!!

Doesn't Recommend

mizchika

Joined 4 years ago

Butterfly Closed! the stylist are @ a new salon. ANYONE LOOKing FOR THE STYLIST FROM Butterly Salon and Spa, Laura and Liza Marie are now @ Salon Melini in Renton, WA