Progressive Tech

Doesn't Recommend

Seattle Home Theater

Joined 2 years ago

Prepare to grab your ankles after going here, got a low quote but after not wanting to buy there hard drive my bill doubled, quoted me $325 on the phone including a $150 hard drive after declining and bringing in my own drive my bill was $411

toatally makes sense to me, RIP OFF!!

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CastIronChef

Joined 4 years ago

Great Service Above and Beyond. I got the best tech service I have ever gotten at Progressive Tech. I had to come in from Vashon so I paid for expressive service and it was worth every penny. They turned my old hard drive into an external hard drive for less than a third of what I thought it would cost. Total cost, including diagnosis, less than $160! I would recommend Chris and his team to any MAC user that has a 'problem child.' I will recommend them to every MAC user I know! Thanks guys, you went over and above, above and beyond.

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SeattleDad

Joined 4 years ago

They try hard to please. I'll definitely try them again. What began as a very challenging experience (a couple of confusing conversations and what looked like a three week delay in making repairs) turned out just fine because the owners cared enough to get involved quickly and make it right . That's customer service you can really respect. Or as one of the owners said, we think its important to turn "lemons into lemonade." What could have been a very unsatisfying experience became a textbook example of great customer care and customer service. You gotta love that...thanks!

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jax26

Joined 4 years ago

Won't go anywhere else. About a month ago, my Dell laptop gave me the ultimate blue screen of death. I am totally clueless when it comes to computers so I knew I had to take it somewhere before I got too frustrated and threw it out the window or something. I remembered seeing the sign for Progressive Tech on my daily drive down Roosevelt from work so that was the first place I thought of for repairing my sick laptop. Well, let me tell you, I will not take my computer anywhere else now. I was told the day I took it in that I needed a new hard-drive and the following day, the work was complete! They were super fast and super friendly and even gave me a deal on re-installing the operating system as well as a 30 day free trial for the antivirus software they recommend. Lawrence was the tech I worked with and he was super nice and was very patient with me and my limited computer knowledge. Best of all, my computer worked perfectly and 100 times better than when I took it into the shop.

Now, fast forward 40 days to me turning on my computer one day and the operating system wouldn't boot up. I was pretty bummed my computer wasn't working again and took it back to Progressive Tech. I walked in and Lawrence recognized me right away and immediately took my computer to the back to see what was wrong with it. It turns out that I inadvertantly copied the contents of my external hard drive to my computer hard drive and maxed it out! Whoops! Long story short, Lawrence ended up having to uninstall and re-install my operating system to bring my computer back to life. Best of all, he did it free of charge, even though the 30 day warranty on the previous work that was done was technically up. I am totally impressed with the awesome service I received from Lawrence and everyone else I talked to at Progressive Tech. I would recommend this computer repair business to anyone with computer problems and I will definitely be returning if I ever have any again. Thank you so much Progressive Tech (especially Lawrence)!! You guys rock!

Doesn't Recommend

mannyrivers2cum

Joined 4 years ago

high prices but no fix- other repair shops were better. After spending close to $90 for just rapid diagnosis on a PC laptop that was shutting off for over-heating,

they didn't bother opening the PC to look at the fan,

but didn't bother to even call till over 24 hours later

to say their diagnostics showed 'no problem'.

So they blew dust out w/o opening the case up.

We had talked ad nausem about the fan, the glue

and bearings that held it in. They told me it was dusty

but hadn't bothered to open the laptop (oh- that's not part of the diagnostics, they said, that would have been a separate charge).

Fan crashed the next day when I took it home.

Both an authorized service dealer for LeNovo think pads and another independent said that visual inspection of the fan should have been done .

Hence I got nothing for my money. Like taking a car

that's overheating to the shop and having them hook it up to their computer w/o opening the hood.

Asked if they would credit the diagnostic charge towards

labor to replace the fan the next day and I'd pay for fan, they said 'no'.

Customer service wasn't helpful either.

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yesler

Joined 4 years ago

Saved My Data!. My back up drive crashed due to a bad casing. I guess this is common.

The manufacturer could not help me. I contacted Progressive Tech after hearing their ads on AM1090.

I brought it in for the $49 inspect. They were tenacious. They could see the data but the drive was not cooperating. After multiple attempts they were able to make the drive work and recover all my data. Whew!

I highly recommend as long as the drive is not grinding or making mechanical noises that would require a clean room.

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WMMMM

Joined 4 years ago

Excellent Service. Computer was crashing and not functioning well. They completely fixed everyhting and detailed the computer. It is literally like new.

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Heidelberg

Joined 4 years ago

Fast as a shark. We are on our trip around the world and lost connection to the planet because our laptop broke down fataly (we thought we have to give him a funeral). We went to Progressive Tech on a friday and got the promise to get it back on saturday! (Where we come from that sounds like a good told story you don t believe in). After two phonecalls (they called us to report what happened and how they proceed!) we went back to the store on saturday 3 o clock and everything was fixed. Great and well done job. Now it s working faster than ever. Price ratio is good because we are all to poor to save money at the wrong place. Vielen Dank und bis dann L.

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davisclaire

Joined 5 years ago

Great Mac Repair!. Picture it: graphic designer with a deadline - computer crashes - client is unsympathetic (naturally).

I took my G5 tower in to Progressive Tech and in a little over 24 hours, I had my machine and was back to work.

Pros: they worked extremely quickly and actually came in LESS expensive than the initial quote.

The only con was that it was a little on the pricey side. That said, they more than made up for it in quality and timely service.

Thanks guys!

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Symi81

Joined 5 years ago

Superior Service. Progressive is exceptionally responsive. They promptly repaired my computer both times I had it serviced, and even gave me a discount for being a loyal customer. They are honest and avoid all BS.