Lotus Salon & Spa

03/08/09

Best kept secret

by aahhaa at Citysearch

I wanted to share with everyone Kirkland's secret treasure. It is one of the loveliest spa I've seen, smells good too. I first came to Lotus for manicures, it was the best. They outlast any I've had before. I moved on to pedicures, facials, waxing, massages, hair, and so on and so on. They are my one stop shop for upkeep and pampering. Lotus does the best massages with their services, turns me to putty. My favorite is friday's happy hour. Pampering and relaxing with your girlfriends at the end of the work week, with champagne! And also chocolate and strawberries, no creepy guys hitting on you. I even switched to Pevonia skincare and Jane Iredale mineral makeup. I loveit and obviously trust their recommedations. They carry the best products and other neat stuff.I love Lotus and they become like family. All my friends and family I've sent there are also addicted.

• Pros: High quality @ a great price, they do everything, ample parking
• Cons: Close sundays

01/29/09

Feels like Family ... without having to do dishes!

by NWDesignGroup at Citysearch

For me an indicator of whether or not I will return to a business is a "family and friend" thing. More specifically, would I bring or recommend the business to my family and friends. I have been a client at Lotus since shortly after its opening. I return frequently for gel nails, hair cut & color, massage, pedicure, or just to relax and laugh till I cry. I have brought my three sisters with me for a memorable afternoon of customized treatments. My best friend and I shared plans while having the most amazing pedicures on the planet. Athena gives my husband the best haircut he has had in 30 years... no exaggeration. Both my grown daughters have become return clients after originally going in with gift certificates. And before my daughter gets married this summer I will bring my 87 year old mother to Lotus to have her first spa pedicure with her granddaughters. Donna and her team at Lotus Salon & Spa are the best... I trust my family and friends to them. That's my ultimate test and Lotus passes with flying colors.

• Pros: free parking behind building! great music in salon, soothing music in spa

01/28/09

Response to Winn Richardson

by LotusSalonSpa at Citysearch

Dear Clients

I often check this site to ensure that I am aware of all your experiences - hopefully all good. But unfortunately once in a blue moon there may be some criticism that I do take very seriously. The spa is my pride and joy and I treat my clients with the utmost respect and care as I do appreciate the time and money that they spend with us. This is especially true during such a hard economic time in our Country where the value of a dollar is definitely understood.

Therefore, when I first came across Winn Richardson's review I was very shocked. Like I said before I take pride in my spa and ensure you that one of our first priorities is hygiene. As a practitioner in the industry for over a decade I know the necessity of hygiene and do not accept anything less than perfect. So W. Richardson can rest assure that we are dedicated to a high standard of care with all of our products, services, and facility in general.

I also agree with Winn Richardson that a spa is a place of relaxation....an oasis to get away and be pampered. That is why the television in the lobby faces towards the street for advertising in the evening only and is not functioning during spa hours when we can answer questions personally about the spa. We want to show passerbyers what we have to offer them at the Lotus Salon and Spa.

I did search our records to try and find Winn Richardson to personally contact her/him to come back and try us again; however I was unable to locate the booking in our records. I would invite you to contact me so we could turn you into one of our many happy and repeat clients. I encourage our clients to voice their concerns at the time of their spa visit so we can always address them right away and make sure they enjoy the visit.

Hoping everyone the best in the New Year and hoping we will be your spa choice.

Sincerely

Donna Phung

Owner

11/07/08

Dirty Spa

by winnrichardson at Citysearch

This spa seemed like the perfect place for an after work manicure or facial but when I got in I was very disappointed! The spa was dirty. The sheets on the bed looked like they had not been changed between several customers and when performing my wax treatment the technician double dipped the waxing sticks into the wax. A big sanitary no, no. One other thing I noticed during my brief visit to the spa was a brand new flat screen TV in the lobby...I thought spa's were a place to get away from it all.

09/19/08

Thanks to All

by DonnaPhung at Citysearch

As the 2 year anniversary for Lotus Salon & Spa draws near, it makes me look back and reflect on all the ups and downs of the intitial stages of our business. I have been fortunate over the past couple of years with our spa being blessed with great staff and most importantly wonderful clientele. We have enjoyed ever;y step of the process in making our Spa an oasis for our Clients. As a result our clients have become more like friends and the staff more like family

In addition it is my personal mission to ensure that every past, present and potential client will walk away from our Spa happy and satisfied. Therefore, I love reading the reviews posted on the City Search site and take each one very seriously. Thank you all for taking the time to write down your thoughts and experiences. This will help us continue to offer you the best sevice and products possible and ensure that you continue to be happy when you are done your time at the Spa. For any critiques that you had about your time spent with us, we do sincerely apologize that there was anything lacking from our end. We strive to provide the best possible atmosphere and service as we understand the value of your business. A Spa appointment is something everyone looks forward to, and we want to make sure that we not only meet but exceed your expectation.

I began my career and the health and beauty industry over 10 years ago and the one thing I have learned and value during this time is the importance of a happy and well looked after client. Every aspect of the Lotus Salon & Spa is dedicated to this philosophy.

I would like to take this opportunity to thank everyone that has visited the Lotus Salon & Spa over the past two years and have give us your support. The professional staff at the Spa, including myself, will coutinually evolve to meet your needs with our door always welcoming your patronage.

Thank you and can't wait to see you again,

Donna Phung

Owner and Esthetician