Redmond >Russell Watergardens
More than just solid products....
Probably like many folks planning on putting in a koi pond, I had picked out some pretty low cost fixtures from various online sources.
Then I visited Russell Watergardens and Koi. They patiently answered all of my rookie questions. They spent a ton of time with me, talking pros and cons, giving me things to think about, and showing me various implementations in their own gardens.
As a result, I have purchased a complete system. I still have questions, and they're always helpful. They remember the details of what I'm planning, and even provided a complete schematic of the system, showing where all of the various components go, and which pieces connect them.
It's really true that not all pond equipment is created equal. You can definitely spend a lot less on other equipment. If you're willing to take on the hassles of trying to mate mismatched components, getting service from an online retailer, and spending a lot more time maintaining your pond instead of enjoying it, then cheap may be the way to go. If you want to have a system you KNOW will work and is easy to maintain, and people you KNOW will stand behind you post-sale, head straight to Russell.
We stand behind our products and services. We manufacture the highest quality equipment and well known for outstanding ongoing support and service. We gave a proposal to this customer including proprietary equipment and labor. After design revisions he wanted labor only, and purchased lesser quality competing equipment elsewhere. Not all pond equipment is created equal. If we can't guarantee it, we won't install it to ensure the highest quality service, and value. P Russell
Very cold business people.
Made a verbal deal to do job at my house to build pond, then they backed out after learning I'd bought the hardware equipment already.
i made plans for them to do job for months, but they don't care and reniged after quoting the job out, and i've made plans to consruct , then when they learned they couldn't sell their equipment to me they grew quicky very very cold and swiftly bailed out on me, without disclosing that fact to me beforehand when giving me the job quote to begin with.
I'm glad i didn't go with them now.
They are greedy and watch your Ass
Russell Watergardens & Koi manufactures the highest quality pond and water equipment. We only sell, and install our own products and equipment to ensure the highest level of performance and customer satisfaction. We can not guarantee the performance of other equipment brands. So no, we do not install other equipment brands. If we can't guarantee it - we won't install it. That isn't greed - that's protecting our reputation of the highest standards. We apologize if that sounds "cold". 100% Customer Satisfaction is always our goal, thus, we can not, and will not install other brands of equipment that don't measure up to our standards. Sincerely, John Russell. CEO and Founder
Editorial Review. Pond and water feature equipment, as well as Koi products are sold at this supply superstore in Redmond.
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