Once Upon A Time

Doesn't Recommend

Priya2011

Joined 2 years ago

Worst Customer Service, no returns. I have never written a review before but i thought it was a bad enough experience that I should. We had bought something there a month before for my sons 1st birthday and I thought it seemed nice enough. I like to support local business and the young woman at the counter seemed nice. We bought a 50$ push car made of wood. I thought maybe prices have just gone up, but really there is another local toy store down town that sells it for 30$. Anyway the toy broke within a couple minutes of use, and realizing its low quality I went to return it. The lady at the counter said it was fine to give an exchange, but the manager came out and argued about giving an exchange. I told him our son had only used it for a few minutes. Bottom line, the guy was an ---hole and the customer service was terrible. Why purchase an over priced low quality toy that you can't even return? I'll be going elsewhere from now on...

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cmramirez5

Joined 5 years ago

Best Kids Store Around. I have to say that Once Upon A Time is truly one of the best children's and toy stores around by far. The owner and her staff are the most knowledgeable, friendly and kind people around. Every time I have gone in there (which is often) their are new treasures to find, any questions I have are promptly answered in a most helpful and courteous manner. The selection of toys and clothing is truely amazing. I highly recommend this store