Seattle >Once Upon A Time
Worst Customer Service, no returns. I have never written a review before but i thought it was a bad enough experience that I should. We had bought something there a month before for my sons 1st birthday and I thought it seemed nice enough. I like to support local business and the young woman at the counter seemed nice. We bought a 50$ push car made of wood. I thought maybe prices have just gone up, but really there is another local toy store down town that sells it for 30$. Anyway the toy broke within a couple minutes of use, and realizing its low quality I went to return it. The lady at the counter said it was fine to give an exchange, but the manager came out and argued about giving an exchange. I told him our son had only used it for a few minutes. Bottom line, the guy was an ---hole and the customer service was terrible. Why purchase an over priced low quality toy that you can't even return? I'll be going elsewhere from now on...
Best Kids Store Around. I have to say that Once Upon A Time is truly one of the best children's and toy stores around by far. The owner and her staff are the most knowledgeable, friendly and kind people around. Every time I have gone in there (which is often) their are new treasures to find, any questions I have are promptly answered in a most helpful and courteous manner. The selection of toys and clothing is truely amazing. I highly recommend this store
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