07/24/09

Fab folks & Service

by where2look

Excellent service from the first phone call to Bonnie, to meeting with designer Tristan and installation of product. Great selections with no pressure, helpful info given by designer.

Recommending Major Blinds to friends/family.

2 thumbs up, 5 stars, top drawer!

• Pros: Professional, friendly, good follow-through
• Cons: zip

07/02/09

I was wrong!!!

by kegnew

I was Wrong!!! It was not Major Blinds that caused the problem but Premier Install. The blinds we ordered and received are exactly what we wanted and have done want we wanted. The owner Rich called when he found out about our problem and has worked to correct the situation that the install company caused. He has been wonderful to work with and I feel teriible that I said what I did before I knew everything.

I will recommend this company to friends and family because I have found that Rich stands behind his product and company. I can't retrack the post I had already done, but I admit when I was wrong.

Thanks Rich for all you have done - GREAT COMPANY - GREAT CUSTOMER SERVICE!

• Pros: Great Customer Service

06/29/09

Major blinds - MAJOR PAIN!

by Kegnew

1st let me say that these 3 windows are all in our house that is brand new and we have been in since May 29th.

When they were installing our sliding glass door treatment, insteading of going straight up, installer went sideways and broken through the drywall and came out the front of the wall, cracking the drywall. He pushed it back into the wall and puttied over the hole he made but blamed it on our high ceilings. Then after installing our solar screen on a 6'x6' window they left it up and left. When we pulled it down we discovered that it was not square and had a 1/2" gap on 1 side.

They sent a senior installer out a few days later who told us that the big window was out of square and this is how the screens are made. But I our salesperson should have informed us of this so we would have known and maybe been given the option of what we wanted to do, not just to have a 1/2" gap on 1 side of a window that everyone see. As far as the drywall does, this senior installer told us that if we gave him some paint, he would use a q-tip and cover the putty, but that's all they would do. Nothing is done about the cracked drywall.

So for 3 windows - we spent $1400.0 and out of that we have 1 that doesn't fit right and a cracked wall. I would call this pretty bad service.

• Cons: Terrible customer service