06/29/09

Wonderful People

by baconbits127

The price was the best quote I got but I did not get poor work. The repairs look very good and the man that came out was very sweet to me. I will never call another company but Hayes Heating

• Pros: The price was perfect and the workers were very sweet
• Cons: none

12/10/08

Avoid these people at all cost!

by ChicaD

We're remodelling (rebuilding) our house and, on the recommendation of our architect, contracted Hayes to do the heating system. It's been a horrible experience. Their installers made so many mistakes, and when we insisted that they fix them, they presented us with a bill for "change orders". We tried repeatedly to get the owner/mgr/whatever to come to the site and see what was the problems were, but they refused. We ended up terminating our contract with them and hiring another company to do repairs (including breaking into newly dry-walled walls to find gas leaks!) and finish the installation.

Hayes has since placed a lien on our house to cover what they say are the outstanding change charges. We're going to be filing a complaint with the Attorney General's office. At this point, I'd rather pay attorneys than give in to their extortion.

• Pros: Reasonable estimates (low ball)
• Cons: Incompetent installers, false change charges, unscrupulouse business practices