Essential Therapy Day Spa

Terrible experience. The customer service here is terrible. I bought two coupons from Living Social after reading some reviews on the place. First it's impossible to reach someone on the phone to make an appointment. When I finally did, all appointments were 2-3 weeks out. Since I had my coupons, I booked my appointment and waited.

On the day of the appointment there was some very light snow (not enough to cover the roads). Since there's a 48 hour cancellation policy, I decided to still drive from north Seattle to Kirkland (which took 40 mins each way due to 520 closures) and found out upon my arrival that they decided to close that day due to the snow (that didn't exist). Obviously I was quite frustrated that no one took a couple minutes out of their day to let me know they had decided to close, but was willing to move forward and work with them on finding another time slot. When I called, I didn't get an answer. Finally they called me back and informed me that there were no appointments before the expiration date (which was 2 weeks out) and that they would not honor the vouchers past the expiration date.

I have gone to a lot of spas for facials in the area, such as Pro Club, Source Salon, Gene Juarez, etc and to summarize it just felt as though the customer wasn't important to them. For this reason, I would not recommend this spa to anyone.…

Exceeded my expectations.... Visited Essential Therapy Day Spa today for a facial with Denise. I had a wonderful experience! Thought I would treat myself during my pregnancy and everything from the service, the atmosphere and the products were wonderful. I would highly recommend it. Between the products and the way they use them, it made for a very luxurious experience. Prices are reasonable too...…

Great treatment, great results!!!. I am in the middle of a series of chemical peels. I have really seen a change in my skin. Overall my skin is tighter and has a glow that I haven't seen in years. Also I was excited to see my sun spots fading and acne under control. Great servive, Great products. Thanks to Denise at Essential Therapy Day Spa for the treatment recommendation.…