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Aura Laser Skin Care
13325 100th AVE NE #B, Kirkland, WA | Map it
(425) 825-7546 | View Website
13325 100th AVE NE #B, Kirkland, WA | Map it
(425) 825-7546 | View Website
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Absolutely horrible, starting with the front desk, I walked in stood in front of desk while the receptionist talked on the phone, no eye contact, I sat waited for 10 minutes for her to acknowledged me. I have been there 2 times for laser hair removal and still have not actually had the treatment due to their screw ups that they refuse to admit. I would strongly discourage wasting your time and money on this place, not worth it!!…
Front desk is atrocious. She ignored me
completely, while talking to a coworker making fun of a customer who called worried that her laser treatment was ineffective. This girl was immature, made fun
of the client, in front me myself and another person being ignored in the waiting room.
People don't want to know that private procedures are being made a joke in front of strangers. I know I wouldn't.
Not to mention, the place is SERIOUSLY FILTHY. These people are performing professional services on you and your skin, I would expect the place to be clean.
Machines are dusty, and greasy. Technicians have food and other random crap hanging out all over the room. Floors are dirty. I was given an appointment with a girl so sick she didn't even have a voice. Would you want that person 2 inches from your face? The sterilization equipment they use is the same stuff you or I would buy from Safeway.
I will not be returning to finish the remainder of my groupon treatments.
This place is disgusting.…
Not so happy with the front desk~.
The gal who did my first IPL was very nice and did a good job, which is more then I can say for the front desk women.I sat in the waiting room about 15 minutes~and listen to her put call after call
on hold just to "chat" with whom ever was around about her life.
In spite of her I made another appointment.
The women at the front desk made an error on my appointment card, so I called and left a message to this, NO ONE called me back... When I called she instantly put me on hold when she did come back and I was able to explain she said SORRY it was an honest mistake (Which is was) but then she told me I had to wait an additional MONTH for an appointment. I was in mid-sentance three times and she cut me off and put me on hold. She said she would call me back and never did, I had to call again! VERY RUDE!
I had waited a month to get my first appointmen and I think it was because of the coupon which I feel is
UNEXCEPTABLE. Don't give them out if you can't sched.
I gave this place a 2 star only because Crissy did a good job.
A supervisor should have a stren talking with her about CUSTOMER SERVICE..Because she has none.…
wowed by professionalism. Today was my first day into this clinic. I was greeted by a very enthusiastic front desk. although she seemed very busy she never made me feel like i was enconviencing her by asking questions. i was really nervous because it was my first time doing an photofacial. She simply put the calls on hold and let me know she would be able to answer my questions shortly. after about two minutes she directed her focus on me. All of my questions were answered and my service was amazing. My opinion of this clinic is a five star for customer service, a sterile environment and a staff that seems very educated with skin.…
Unimpressed.
I purchased a Groupon for laser hair removal at Aura in the fall of 2011. I can't really speak to the results yet, since I have only had 2 sessions, but I will say that the logistics of scheduling
seem more complicated than necessary.
When I called to schedule my first appointment, it was a full month before I could get in. Fine.
When I went to my first appointment, I waited in line at the front desk (along with 2 other people) for a full 10 minutes while the receptionist was on the phone. Not so fine.
My second appointment somehow fell off of my calendar on my phone, so I called to verify my appointment date & time and it took 4 phone calls before I was able to get this information. Not a huge deal, just inconvenient.
When I went for my 2nd appointment, I waited again for several minutes to check in at the front desk while the receptionist was on the phone before I decided to just sit in the waiting area. After the appointment, I waited for the receptionist again to finish on the phone so I could schedule appointment #3.
Then, 2 weeks before my third appointment I received a message saying that my technician had been "called in to training" and I would need to reschedule. I called back and left a message attempting to reschedule. When I hadn't received a response after 9 days, I called again and (after being put immediately on hold), was told that there was no availability for 5 WEEKS!
This is pretty irritating.
I'm not sure if they have been overwhelmed by the volume of people trying to schedule because of Groupon purchases, or if they are always this busy, but it seems like they could justify hiring a second receptionist.
I would also recommend that if a technician is "called in to training", that another technician cover their appointments for the day, or that Aura leaves space in the schedule to accommodate these people who have been bumped from the schedule. 5 weeks is too long.
I gave 2 stars because that says "Sorta Good". The technicians are nice enough, and I am getting a great deal because of the Groupon, but overall I don't find this place to be very professional. I would not pay full price for the laser services here.…
