Terrible customer service and what a rip off.....
I called Giant Locksmith at 8:30pm on behalf of my roommate who locked himself out of this room. A staff picked up the phone in such a rude way that I wish I didn't agree to have their service. The guy picks up the phone "YEA GIANT LOCKdifewamf." It sounded he just woke up or had food in his mouth. I could hardly understand what he said. I should have called a different company.
The locksmith called me twice to confirm my address and told me he wasn't familiar with my area. This guy spoke in broken English...more like ghetto English and he spoke in a manner you would never do in a business transaction..The locksmith comes two hours later and tells me that he called me numerous times and I didn't pick up. I missed one call and I called back within a minute...I have a phone that works well with a full bar signal in Shoreline and I don't believe this guy.
The guy comes in looks at the door knob and tells my room mate and I that it would cost $140 to unlock the lock......Really? It took the guy 10-15minutes...I hope people read this. Do not call this company for their service.
great. great service! I wanted new locks on our home by a company who had a great reputation.The tech who came was great! He was courteous, efficent and knowledgeable! Rare to find a company who will go out of the way for you, but this team gave my family peace of mind!