Pierre Ford-New Cars And Trucks

Doesn't Recommend

THX1138

Joined 3 years ago

Bill Pierre Ford was not able to honor their agreement they made when I brought in my Mustang for a trade-down into a Focus, because their finance department did not get the approval in advance. I drove home my Focus but had to bring it back a week later, and they had to unprep my Mustang for resale, because it turns out it is easier to finance a $30,000 car than a $12,000 one. I thought it fair and impartial for everyone to know how they do business, and spot deliveries don't work unless your credit report reads like a love letter. If you strip out all the negative emotions I have about this place, it does not make financial sense to buy a car here, nor does it in the slightest way make the car buying experience even remotely enjoyable. There is definitely a trend with the Ford company as a whole and undesirable customer treatment when the trade-in is worth more than the car being bought.

Deceptive, fraudulent, bait-and-switch Ford Dealers, Seattle, liars, apathetic, rude Ford Dealers, hate Ford, spot delivery, lender left blank, open, predatory lenders, Seattle, Bill Pierre Ford, Evergreen Ford, promissory estoppel.

Now that my FICO is a very respectable 722, and the inquiries (hard pulls) these clowns put on my credit report are GONE, I have the upper hand. Now It's MY turn to call the shots. And I will remember the injustice done to me by Bill Pierre Ford, Sound Ford and Evergreen Ford, not to mention the outrageous insults by Pierre Money Mart, and I will shift my buying power to another car manufacturer. When I have been flat-out lied to and my dreams shattered, I have a very hard time letting it go. Since Ford does not seem to care one way or another, I won't buy Fords any more.

As far as I'm concerned, Bill Pierre failed completely in the mission statement on the back of their business card: "...We're committed to continued growth through building long-term relationships with our customers by exceeding their expectations and fulfilling their needs by providing ethical practices, prompt and time services, well-trained, knowledgeable staff, competitive pricing, superior values."

That all sounds good in theory, but in practice, it's a completely different story.

Recommends

raining b.

Joined 1 year ago

My experience with Bill Pierre Ford was a very positive experience. Even when I had a mechanice (warrenty) issue, the assistance was very accomidating.

Recommends

TigerTamer T.

Joined 1 year ago

Paul Salazar took my call about a problem with my car, listened to me, offered several possibilities of causes, invited me to bring my car in, accepted my car without an appointment in the early afternoon, had the problem confirmed and a solution identified promptly, and then had the car repaired and ready sooner than originally predicted, applied a senior discount to the original estimate, and found a nail on one of the tires which was also repaired. An amazing and satisfying experience for me.

Recommends

KoolRunner L.

Joined 1 year ago

great. Phoenix was great and made the whole sales process a lot easier. I would definately recommend him.

Doesn't Recommend

Oliver H.

Joined 1 year ago

Use them for test drives but by somewhere else.. I had the same trouble as plenty of other reviewers. Called on a Advertising I saw in the paper. Spoke with a salesman confirming the car was still on the lot. Was told they had 11 cars that had they could sell for that price on the lot. Drove right down. Then was told we sold that car first thing in morning but had other cars for a similar price. So looked and we found a car with the exact same color and features that I called about. But get this the price was $7000 more than the same car I called about. Don't waste your time. Waste theirs by using them for test drives and then buy some where else.