Kent Performance Auto Center

Recommends

doug greenfield

Joined 2 years ago

Kent Performance Auto Center Rebuttal. I am the owner of Kent Performance Auto Center

First KPAC does not sell cars I lease the front of the building to johnny marino dba nw autosports 253-859-2108

KPAC repairs vehicles and sells parts also we do not

work on nw autosports vehicles

So please do not associate us with this company

come in and have your vehicle buy us then give me a review

Doesn't Recommend

dyneemo

Joined 2 years ago

Why can't you score them a negative???. DO NOT BUY A CAR FROM THIS DEALER! They ripped my daughter off...sold her a vehicle, didn't deliver it to her for two days, then when they came to deliver her the car she purchased, they brought the wrong one! John then told her that he discovered a leak in the radiator of the car she bought-but didn't tell her until he delivered the WRONG one, and said they were fixing hers and would "make it right". Then, John kept telling her that he was 'on his way' with her car but wouldn't answer the phone...When they did bring it down it was some girl named "Dominique" and she didn't show up until after 10:00 PM 3 days AFTER they were supposed to deliver it. John/Performance put almost 1000 miles on the vehicle since she bought it! When they delivered it, it wouldn't run and broke down on them within 24 hours. She had a warranty and John said they would "make it right" and was sending a tow truck...it never arrived and John wouldn't call back, kept hanging up on us and finally said they'd take it back and when it broke down on the way to Kent, John again said he was sending his tow truck for it but for us to just come up and pick out a new car, which we did. Performance signed the contract and agreed (via contract) to purchase back the original vehicle but they have since REFUSED TO ABIDE BY THE CONTRACT AND ARE REFUSING TO PAY OFF THE CAR THAT WAS TRADED IN! Kent Performance Autosports left the car on the side of the road until it got impounded and now they want my daughter to pay for that...it was THREE days AFTER it was traded in! Per the contract, it was legally in their possession at that time. They are REFUSING to pay their end of the contract and John, again, keeps hanging up and refusing to answer his phone. Also, my daughter found out that the Jeep she ended up with was wrecked in the front and has already put over $400 into fixing it; this was NEVER disclosed by the dealer. They need to honor their contract and pay for the trade-in; they bought it AS IS and they knew it was broken down. Now, my daughter has to pay two loans on the car because these guys got checks for both the original Jeep they bought and the one they traded it in for...and John with Performance will not make good on his word.

Recommends

ScottB71

Joined 2 years ago

Trustworthy auto repair. I have taken my cars there twice and they have been quick and easy to deal with. They give me options on which parts I want to use and are great and honest people. I will be using them for all of my repairs.

Doesn't Recommend

the good guy

Joined 2 years ago

A repair shop that doesn't care. I will NEVER recommend Kent Performance Auto Center!!! I took my Dodge to them and three weeks later, got it back. They told me it "is as good as new". I barely got it 10 blocks and it would not go over 25 mph, the engine quit multiple times and it overheated. I was able to limp it back to the shop and was told by the manager that it would be taken care of. A week later I got the vehicle back, I started for home but something was still wrong. I barely got it into the driveway. I called and was told that my carburetor needed to be rebuilt and they wouldn't touch it! (I was told before taking the vehicle to them that carburetors were NO PROBLEM). I took the vehicle to another shop and they said the overheating problem was caused by a severely split heater hose. The lack of power was caused by a cracked exhaust manifold. It wasn't cracked before I took it to Kent Performance. I felt like I threw $3,000 down the drain and was ripped off!

Recommends

pumpkincar

Joined 6 years ago

Bret Chevrolet ...The great car- buying experience in Kent. I found Bret Chevrolet a very friendly place to buy a car. The selection is great . You can take your time and look around and are not hounded by the salesmen but you get great service when you need it.. I found the overall experience a great one. I have been to a LOT of car dealerships and this one stands out among the rest.. Buy a Chevy.... They're GREAT!!!!