Redmond >Ra Salon Spa
I recently got my hair cut and colored by Sonya, I can easily say that my hair has never looked or felt this amazing. Not only was she thorough but, she listened to exactly what I had to say. Overall I had a great time being in this salon, I felt welcomed and comfortable. I will be coming in as often as possible!
I LOVE RA. Amazing service! I came in because someone convinced me that doing my hair myself would turn out great. Well needless to say my blonde hair (that I was just trying to lighten a little) turned out RED! I am NOT a good red head. So a friend told me to call her stylist (Yasmeen) and make an appointment to have it fixed. From the moment I walked in the service was great, I waited for nothing and even as I exited the coat room my coffee was already waiting for me. Ah and even the sinks are amazing, no more having to slouch down to the sink, now it adjusts to fit youand don't forget the reclining chair with a footrest . Oh my gosh I did not want to move! So my hair turned out better than I had even hopped. Oh man to look in the mirror and see my golden shinny hair back instead of the embarrassing rusty redI've learned my lesson. I will totally be a returning client and I totally would recommend Yasmeen, and the entore Staff to my friends and family.
Poor customer service.
I have been to this salon several times, for cut and color. My experience has varied-- I've been patient, because I've liked the stylist (Yasmeen), and was eager to stay with a place for a while.
Following two recent experiences, however, I won't be going back. First, I called to cancel during a snowstorm. The salon was closed anyway but a receptionist answered remotely and re-scheduled for 9 am on Sunday. I arrived then-- no one was there. I waited until 9:15-- still dark and empty. When I called later the receptionist told me they couldn't have scheduled my appointment for that time, as the salon doesn't open until 10. No apology-- just the facts.
At my next appointment I was told that Yasmeen would be working on two clients at the same time (for $58 I get to share a stylist). She'd wash my hair then leave to take care of the other woman, then return, etc. Because I only wanted a trim I didn't question it. My mistake. Perhaps that's the reason why I left with messy razor work, way too much texturizing, and an overall uneven haircut.
Cares about Customers.
I posted a review here about my not-so-great experience and a girlfriend's awful experience with Ra. Since my experience, the store has undergone a change in management. It's obvious that they care deeply about their customers, because I recieved a call right away from the salon manager.
She asked me about my experience and my girlfriend's, and she talked with me about how they could make it up to both of us. I was really touched that they would go so far (many businesses would have just written us off).
Hair is always a touchy subject with us ladies, and upsets are bound to happen. But it's nice to know that Ra Salon cares enough make things as right as they possibly can. :)
Clueless in customer service. The second time I went to see Yasmine as she was finishing her previous appt. The girl at the front desk said she was finishing up. After 35 minutes of waiting I had enough. She said sorry and it should only be a few more minutes. THATS IT! No offer to reschedule proactively, no offer of a free haircut or discount, just sorry and that her previous client had enought hair for 3 people and she didn't see me come in... Yasmine called me after I walked out and she said the same thing; "sorry." Nothing like please come back in so I can make this right, or anything. Lost a customer for good because no customer service or effort was put forth.
Horrible. I frankly don't understand why this place would receive good reviews. I had an appt for a facial at 9:00 AM, and showed up about 15 minutes early (as most people do for that type of service to relax beforehand). The salon was closed until 9:05 when they finally opened up their doors. I went to check-in at the front and the receptionist game me a blank look...no greeting, no apology. The service itself was very average and the atmosphere was a bit dingy. Save your $ and go elsewhere!!!
Redmonds Best. I was impressed by how professional yet friendly the entire staff is. my stylist, natalie, was very attentive to my requests and gave me exactly the haircut I described. The atmosphere was very pleasant, and the smell was wonderful! I will be returning for any of my hair services I need in the future.
Great Salon.. One of the trendiest, most upscale salons in the area! Ultra-Modern! STAFF IS SUPER FRIENDLY and helpful in suggesting new looks. Aveda
I have always been afraid to let someone new cut my hair, but seeing as I am a full time student I decided to go with the inexpensive option of a fresh tlent. I am really glad I did. Even after I am no longer a student I will continue going to Ra.
My appointment was at 10, but was called back about 9:50. Although the appointment lasted until about 10:45, it was well worth it. The stylists are very thorough.
There are a few reasons it takes about 1 hour for each appointment. First, they will massage your head, neck, shoulders. Second, they are very thorough with the style, and they even teach you tips on how to style at home.
Afterwards they will do a little make up for you, however, I didn't have them do the make up.
Once it is all said and done the student will walk you to the cashier and fill a basket with all the Aveda products they used on your hair, they aren't extremely pushy. I didn't purchase any and I only had to say "No thank you" once.
Ultimately, they are helpful, friendly, provide quality service, and to top it off they pamper you! I will definitely be getting my future cuts at Ra Salon Spa.
McAwesome. I have been seeing Ana for 2 and a half years and I wouldn’t trust anyone else with my hair. I have very thick hair and she is the queen of removing bulk. She listens, keeps up on current trends, and is very professional. She has literally improved the look and feel of my hair. She also does my highlights and I get compliments all the time that I have beautiful blonde hair. I have had stylists do blonde wrong before, always too gold or stripy, not the case with Ana it looks natural, healthy and pretty. I always feel great when I leave the salon because she gets my hair smoother than I ever could at home, even though I have gotten better at styling since she has taught me how to style it. I also see Erin for facials here and she is wonderful. She does eyebrow wax with a facial convenient; Erin is very good at clearing up my blemishes and removing dead skin. My skin looks much clearer and healthier. The staff is friendly and the salon is very comfortable with lots of natural light unlike most of the chain salons here. It’s in a lovely building with lots of free parking located in downtown Redmond, Ana is also a great decorator. I love this salon and so do the friends I have referred here. She has made some pretty drastic changes to a couple of my friends and they all look amazing. My Mom is even about to start coming here from Seattle because no one can get her hair right. Oh another plus for these ladies is the products they use and retail Aveda natural hair and skincare products. I love the smell and feel of these products. Give this place a try...
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