Everett >Absolut Hair
Horrible customer service! I've got
almost black hair. Shyra turned my hair orange instead of blonde. She had an unlicensed receptionist (per Shyra the receptionist hadn't started beauty school yet but was planning to) mix my hair color in the back unsupervised and also had the unlicensed receptionist blow dry and straighten my hair, I am in the works of reporting this to the WA state board. I told Shyra right away I thought my hair looked orange so she offered to darken it. I declined that offer because I wanted blonde hair. Later I emailed her with my before and after pic as she requested and I also added in the email I wanted my hair more blonde and I pointed out what I thought was missing. Well I never got an email back or a phone call I sent the email Monday and called Thursday and still never got a call from her or even a manager. Friday I called again and was told by Mike (a partner of the owner) that Shyra was offended by my email and they were gonna refund me an I am to go somewhere else. Not even the manger of this salon cared to show any concern for my hair being this way. I've spoken with a professional hairstylist at Gary Manuel salon (salon is rated # 1 in WA on king 5) said that my hair can not get that blonde with out frying it so I would need 2 applications and that Shyra should have informed me of this in the beginning. What kind of stylist is ok with letting a potential lifetime customer walk away unhappy then gets offended when told the customer is not satisfied? She's fake for smiling in my face and then getting mad when I'm Unsatisfied. I will never recommend this salon due to lack of respect to paying customers and unprofessional communication. I would have loved to have her fix my hair but instead Shyra and the manager/owner treated me like a lost cause instead of a friend/customer. It's very hurtful and I can say I've never had this experience in the world of customer service. I cant believe the lack of concern I am getting from this company that claims to be so great. I hope this post is helpful to Shyra as she is still very young and only 4 yrs experience. *Also while I was there the only person who would flash a smile was a man who I think was a manager? He would smile at me if we made eye contact yet all other employees looked awkward like they had to keep there mouths shut, I would even notice stares due to my mixed hair being so thick and beautiful, yet the stares were not followed by smiles, the stylists would just look away if they were caught staring. I totally felt out of place and not very welcomed there. This message can be a lesson or a blessing depending on the reader.
P.S. Kids in high school often have confrontation issues due to lack of communication skills they have yet to obtain in their adulthood. Shyra got offended immediately by my email instead of calling me to talk about it and offer to fix it or could make things better. If she would have called me her misinterpretation of my email when have been resolved. Getting offended with out even emailing me back or calling me is lack of communication and Shyra suffers from this, leading her to be safely labeled as immature. People of this nature often have trouble in relationships rather in love, family or friendship. *Good employees come from great management. Its starts from the top and bad employees usually means uncaring management. *Just a tip*
By the way it seems there was a lot of changes made within this salon over the last few years and this being there most recent post says a lot about how they are operating today.
Sorry this is so long :(
Looking For Your Perfect Look?.
I discovered Absolut Hair through Groupon, and I am soooooo glad I took the chance! I went in with a general idea of what I wanted and Rachel rocked it! She took her time to see exactly what I had in mind and made sure there weren't any tweaks that needed to be made throughout the visit.
After my first visit I got so many compliments on my cut & color - I felt like a million bucks!
I have been back a few times, and taken my kids to see her too - she does kids as well as she does adults! My kids love her too.
If you are looking for a new salon, I HIGHLY recommend Absolut Hair!
Finally after four years...a stylist for curly hair!!!. Absolut Hair has a warm inviting atmosphere. Skye is AWESOME she does wonders with my curly hair. We moved to WA over 4 years ago and it has taken me this long to find a stylist who really knows curly hair. I have recommended Absolut Hair to others and I am going back for my third visit this week.
thank you so much for the Very Kind words. We love Skye and she is very talented. SHe is amazing in her skills. we are so glad you call Absolut Hair home. We hope to have you back real soon!
Count me a Happy Customer.
First visit to Absolut Hair. The experience was wonderful and my stylist, Rachel, was excellent. The atmosphere was cozy and cheerful and I came away loving my color and cut. I will go back! Note: Do NOT be afraid of "Fresh Talent" - which means nothing more than stylist being new to the salon. It does not necessarily mean the stylist is fresh out of school, although that in itself should not be a deterrent, either. I would recommend this place to any of my friends with "absolut" confidence.
Laurie - Mukilteo, WA 06/26/10
Awesome Cut by Carrie!!!!. I have mixed hair that is hard to deal with. Carrie did an amazing cut, blow dry and flat iron. It is awesome, this girl knows her stuff. It is so hard to find someone who can manage my kind of hair. She sent me home with products that work great. Staff was the best. I highly recommend Absolut Hair.
Best Hair Salon Ever!.
Absolut Hair is the place to find top talent with a neighborhood feel. From the minute you walk in the door you will feel like you are with friends who care.
From the owner to the receptionist you will be greeted with a friendly smile.
The stylists are know their stuff and obviously love their work. Angela Perry rocks - no one does color like her - red heads will love her. Her shampoos are the best.
You will love your hair and know how to do it yourself when you leave.
Frizzy Hair, need color and Cut, Best place to go!. The salon sense it changed ownership, is AWESUME!!!.......I left having the best hair experience of my lift. I have frizzy biracial hair; they gave me a treatment (Kartin) that corrected that, and a hair cut and color, I get constant complements on my hair. Jessie and Collette are Fantastic. You have my business forever................. :>)
thank you so much for the kind words. We are delighted to be able to service your hair and I am so glad you love it! Print this review out and bring it in on your next visit and get $10 off your next visit!
Best Salon Around!!!!. Skye has been doing my hair for a few years now. She is absolutely awesome! She is always full of helpful ideas! Thanks to the entire team for always making my visit a great one!
We love Skye too! She is very talented. Thank you so much for the kind words! Please print this out for your next visit to receive $10 off your next visit! Thanks again for a great review!
No need to drive to Seattle!. I've been seeing Skye for some time now and I love, love, love her work! She always has great ideas for a person like myself who likes to change their hair often. The entire staff is really courteous and the salon is nice and cozy inside.
Thank you for the lovely review! Please print this out and bring to your next visit for $10 off your services. We really love Skye too and she is amazingly talented!
Awsome Hair. Jessee is the owner and stylist at absolute hair. He is creative, but still listens and gives you what you want. I am so happy with my hair.
Thank you so much for the very kind words! We pride ourselves on listening and customizing to your needs and your lifestyle. Happy Day! Jessee
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