Seattle >Pnk Ultra Lounge
Great ambience...POOR SERVICE!.
I am a classy young woman with refined taste so naturally I was attracted to a lounge located in pacific place named PNK "Pink" how perfect...right? WRONG!
My friends thought this would be the perfect place for a birthday dinner, we like to stay ahead of the curve and whats more perfect, for a celebration, then having a dinner at a newest spot in town...
Unfortunately I endured the worst customer service I have ever had at an establishment. My group and I arrived on time for our reservation however we were asked to wait till our table was ready. While waiting the owner came to greet us and wish us a good night which we equated to the caliber of the restaurant/lounge.
The first staff member who came to our table asked us if he was our waiter...hmmm I dont know you tell me, are you? He quickly realized our table was not in our section. Soon after a sweet yet totally clueless waiter came to our table and begin to take our order. It was clear this was the first time she had ever worked in a restaurant let alone taken orders. She confused drinks and couldn't identify what meal when where.
Prior to taking our order a bouncer came and checked ID to verify that we were all over 21. We were seated at 8:45pm restaurant closed to younger crowd at 9pm, why were our ID not checked at the door? Did you think we would eat in 15mins? This was a huge disruptions and added more confusion to our night.
The kitchen was super slow getting out orders it was 30mins between receiving all of our dishes which were brought out one by one or in pairs. I could understand if we had a huge party but there were 8 of us who simply ordered off happy hour menu.
The drinks were poorly made and a few of my friends sent there drinks back to be modified by bartender. What you asked for was not what you received drinks were tasteless and left a lot to be desired the cocktail list was clearly embellished because the bartender on staff could not make listed drinks.
To top it all of one of my friends found bits of plastic mixed in with her food, not just a few enough to line up on a plate. After expressing our concern to the owner about the service, the drinks and the plastic he merely brushed it off. Saying that the establishment is new.
Our waitress could not split our check so we spent 45 mins paying our bill as she went back and forth for each set of receipts. We had somewhere to be and this process made us late.
I am a reasonable person who understand new job jitters but this was simply unacceptable. I havent always had a cushy desk job and know what its like to be in the customer service industry. People can get rude, pushy and impatience and we made a conscience choice to be none of these.
Im sad to say PNK was extremely disappointing. I wont say dont go check it out because the ambiance is wonderful the interior is amazing but just dont go expecting much else than a beautiful interior...
Hello Honest J,
We are extremely sorry that you experienced poor service during your dinner at PNK. We are a new establishment with a new staff and unfortunately, it does take some time to work through the growing pains. We hope that everyone reading this review will be understanding of the fact that it certainly takes a lot of effort to open a new restaurant and know that we are working very hard to improve our service - we will not stop until it is FIRST CLASS! J, thank you for being so honest. We sincerely hope that you will give us some time and another chance to make it up to you. Please let us know, as we would be very happy to have you in again for dinner - on us.
pnk Restaurant & Ultra Lounge
Great New Spot Downtown.
Downtown is seriously in need of some fun spots and this place delivers. Frankly, it's one of the most gorgeous places in town. The waitstaff (hot!) the gigantic floor to ceiling windows and the sparkling chandelier, this place just oozes sexienss. Everything from the martinis to the stemware to the food presentation is just straight up gorgeous. When you're in the mood to break out heels and a hot dress. pnk (pink?) is a great place to do it.
A lot of new places have opened up this year, but pnk is the only one that truly impresses. Worth the trip!
Citysearch Editorial Review. Pronounced "pink," lest you be confused by the lack of vowels, this lunch spot/nightclub in Pacific Place is the sort of huge, sparkly space one would expect from an ultra lounge. Stop by while mall shopping for a bite from the Latin American- and Asian-influenced menu, or make a special trip at night to check out the views after dark, ogle the suspiciously gorgeous waitstaff, slurp super-sweet signature cocktails and bathe in a rotating selection of colored overhead lights.
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