Seattle >Best Plumbing
Sewer Rescue!. My sewer backed up just before bedtime, and I was planning to head out of town for a long weekend first thing in the morning. A call to Best Plumbing gave me the option of engaging their 24 hour emergency service or waiting till normal business hours the next day. Against my conservative nature, I decided to roll the dice and wait till morning, crossing my fingers that they could respond first thing. I made contact at 0700, the Best truck arrived before 0800, and by 0830 the problem was fixed and we were both out the door. Responsiveness, professionalism, and expertise deserve these five stars!
We just wanted to thank you for providing feedback via CitySearch. It's wonderful to hear that you had such a good experience. We would also encourage you to share your views on some of the other review sites we are listed on if you have an extra moment. You can find us on Yelp, Google, and Yahoo as well.
We look forward to servicing you in the future!
(206) 633 - 1700
GREAT!!!!. I could not be more pleased with their service. They came right out, were totally professional, friendly and affordable. It's nice to have a plumber you can trust to call!
Dear Mr Lilliness,
I've just had a cleanout installed and the line cleared by members of
your staff. They were all terrific and a credit to your company.
Unfortunately I don't have all the names, but Steve came yesterday
and advised me on having a clean-out installed because of my repeated
problem with roots, or whatever, clogging my sewer line. This is the
third time I have had a back-up in the 10 years I have owned this
house. BTW, the only access to the line is from the roof! A big
problem for any company.
Steve even went down into the crawl space and located the waste line
for me. I had no idea where it exited the house before that. He
called Gene and set up the appointment for a bid, all the while
assuring me that if I wanted to skip the expense of putting in the
clean-out, I was free to call one of the other rooter companies.
This morning Gene arrived promptly and wrote up the bid and arranged
to have the work done this afternoon. He was business-like,
respectful and a pleasure to deal with.
This afternoon two men came and did the work! No mess (digging and
dirt and grass carefully handled). They were good natured and willing
to explain and show me what was going on despite lying prone on the
ground. I was so happy that it wasn't pouring rain. I did not get
their names, but I know you can get that information from your
records. Please pass on my thanks to all of them.
Company morale, attitude and ethos come from the top, so my thanks to
I wanted to take a moment and thank you so much for the kind words. It was our pleasure servicing you. We definitely look forward to assisting with any future needs you may have. If you have a moment we would love it if you would follow us on facebook. Our link is at the top of our page. You can also find us on yelp! Have a wonderful summer!
Excellent work, not so much on the customer service.
At the beginning of July I noticed my water heater leaking. As might be expected, I was disappointed as I had purchased a new Bradford-White water heater from the Best Plumbing showroom four years before in 1996. I had installed it myself and unfortunately lost the reciept. I called and explained my situation, and the very helpful person on the phone assured me they could send someone right over to take a look and give a free estimate, possibly replacing it the same day if I wished. So far, so good!
When we discussed the possibility of warranty and he decoded the serial number on the old unit, I was informed that my water heater was a 1998 model. While this raised a significant number of questions, it did not change the fact that my current unit was leaking, so I made the appointment. The technician arrived a couple hours later, inspected the old heater, gave me a written estimate and proceeded to make the needed repairs over the next two hours. He was friendly, low-impact and efficient - the installation itself was a good experience.
The following day I checked Bradford-White's website and discovered a handy and easy-to-use serial number decoding chart which very clearly indicated my unit was purchased in June of 2006. It was not a difficult thing to determine, and the following day I contacted Best about the 6-year warranty on my 4-year old unit. To simply sum up the long, drawn-out and ridiculous part, I dropped off the serial tag from the old unit and was assured it would be processed immediately. After semi-weekly phone calls for the next four months, a trip to the store and three different contact people, I finally received a refund check for the cost of the part yesterday, postmarked four months after the immediate processing began.
Installation service: 5 stars for efficiency, friendly technician and quality of work.
Warranty service: 1 star for what appears to be deliberately avoiding a warranty situation.
Plumber In Seattle provides great service!.
I looked on your website for a place to give feedback, but couldn’t find anywhere… just wanted to drop a note to let you know how impressed I was with the service from Phil Hendrickson today. I was fortunate to be able to get him in to deal with plumbing issues at my home… he was highly knowledgeable and efficient… great to work with… I’ll be asking for him specifically next time we need help, as he was the best I’ve dealt with.
BEST PLUMBER IN SEATTLE!.
I would like to take a minute to tell you how wonderful Joshua has been for our properties. He is always on time and gives me the best service and advice. He is very attentive to our needs. I thank you for sending him out to me. He is a true treasure to have. I could not ask for a better person/plumber.
BEST SEWER REPAIR SEATTLE HAS TO OFFER.
I wanted to say thank you. When my entire bathroom started reversing grey water into the house at 6am yesterday, I called a couple of plumbers close by and they either didn’t call back or said they couldn’t come out. When it finally occurred to me to call Best, you not only picked up the phone before business hours, you made sure I’d have someone out ASAP, and gave me an ETA of two hours.
Exactly 2 hours later, Phil knocked on my door. He was professional, fast, and a pleasure to work with. He explained things to my husband and me, and was patient with our questions. He gave us a bunch of tips that will help us maintain our pipes ongoing, and he had some upgrade suggestions for us as well. We had a huge main line clog, and when the water reversed direction, it forced parts of the clog into the sink, shower and toilet, so he really had his work cut out for him. It took him a few hours, but he never once sounded frustrated or like he had to hurry off to the next job. He didn’t even laugh at us when we realized that my husband had snaked the vent, not the sink drain, in his attempts to clear it.
I truly appreciate the fantastic service, and have already raved about you guys on the West Seattle Blog, so expect some West Seattle business to come your way. J
Thank you, again, for everything! Please pass this along to Phil as well.
poor customer service and long delivery delays.
I recently remodeled my bathroom and ordered many of the accessories from Best Plumbing since they had a great selection. I was on kind of a time delay and asked if the items would arrive before my deadline. I was assured that they would each of the three (3) times I asked. Then - no, they weren't there as promised. And they weren't there the nexxt day or even the next day or the day after that. Eventually bits arrived, but not all the pieces together and in the end, my toilet paper holder took over 30 days to arrive at their location. Which meant I drove there 5 times to pick up pieces. Each time I had to wait a long time for someone to help me and everyone was really rude. I tried complaining about how long things were taking and expresssing my dissatisfaction at their failure to meet their word, and was chastized for thinking things would arrive on time -- "30 days is what we tell people to expect for delivery."
So -- if you have all the time in the world and don't mind being ignored and then treated poorly - shop at Best Plumbing!! I wish I had just ordered everything online from Kohler's own website.
Not the best service. It was really hard to get a salesperson's attention from the start. We did finally find one who gave us a relatively reasonable price on the products. The they were delivered several days late. We called several times for technical information on installation, but the calls were never returned, and when we got through, the service department seemed annoyed at the question. We finally returned to the store, and received conflicting information from two different salespeople. We really expected more from the "Best" plumbing.
Friendly Service - OK prices. No doubt you'll pay less at Home Depot, but if you want personal attention and will pay for it, this is for you.
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