Complete failure - price, service, product!.
They quoted $28 to "get me in" my house, which I didn't believe. But neither did I believe the $350 they charged to drill and replace a bolt!! Then it took 2 days for them to come back and re-key the doorknob cylinder (they also took until 11 PM to do the bolt because the guy had to keep leaving to boorow tools from a friend). Well, the doorknob broke the first night I used it, I was locked out again, and this time it cost another $235 (different company) to get in. What a scam!!
And absolutely rude and unprofessional. They threatened me on the phone when I requested restitution for a lock that was installed so poorly it didn't work the first time I used it. And they charged nearly $400, a total ripoff. Check the Better Business Bureau for the complaints against them. And check their address - it doesn't exist. They are in Minneapolis.