Autovice Bow Wow Import Auto Parts, specializing in Audi, VW, BMW, Mercedes Benz, Saab, Volvo parts

11/04/09

Unethical, cut corners, dishonest

by M Anderson at Citysearch

These guys tried to tell me they gave my car a radiator flush (a previous mechanic had put in the wrong fluid, green color, and I wanted it changed) when they actually did no more work than charge my card. I picked up the car after BowWow worked on it and the fluid was STILL green (correct fluid should be pink). They tried to tell me it just floated to the top. I asked a mechanic friend about this, and he told me that if they did a pressure flush, which is what I paid for, there should be no remaining old fluid.

I brought my friend in with me when I demanded a refund. The owner tried to "show" us that the fluid further down was pink by sucking some up, but when asked to do it again, he got angry and yelled at us. The reason he got angry is b/c he had prefilled the bulb with pink fluid to trick us, and he couldn't reproduce the trick a second time with us watching! It was outrageous. I got a refund, but only because I brought a man, also a mechanic, it with me. These guys are the worst examples of a mechanic, and I wouldn't trust them any further than I could throw 'em. Buyer beware!

• Cons: Unethical, cut corners, dishonest