Northshore Saws & Mower

Doesn't Recommend

b w.

Joined 1 year ago

Be very wary of this business. I. Be very wary of this business.

I took my lawnmower in for a carbeurator repair and was told it would be approx. $75 to repair. The gal who helped me asked if I would like a tune up too and I declined as I had just replaced some of the parts.

When I showed up to pick up the lawnmower, the bill was almost twice the quoted amount. They basically did the stuff I said "no" to. My problem was, I didn't have a copy of the paperwork. Once I got the lawnmower home, I checked the blades as that was one of the items listed (sharpening) and the blades hadn't been touched. All of this after waiting two weeks to get the machine back.

This place is close to my home so is convenient, but will never step foot in there again.

Doesn't Recommend

freitome

Joined 2 years ago

Horable experience. Do Not use them. Horrible experience. I took in a craftsman shredder with a 8 hp engine needing a tune up. They promised two week and after a month I called them and they hadn't started.

A week later they completed the job and exceeded the $65 limit written on the contract. When I told them I wasn't happy and would consider my options before picking it up they sold it just one week later.

When I arrived to pick it up not realizing they sold they said so sorry there is nothing we can do. The chipper shredder was worth $150 and it's gone and I have nothing.

Doesn't Recommend

RRToadHall

Joined 3 years ago

Poor customer service with even worse results. Since the name change from Parrots this firms customer service has greatly faltered. My latest visit was my final. I was assured my mower would be completed by Thursday 10/28 at the lastest. I called Wednesday to check status. I was assured they were starting it that afternoon and it would be ready for pick up at some point Thursday. Thursday I heard nothing. Friday I called to check status and was met with a very rude female that said they were runnign behind. I explained that I had already been told they were working on my mower and it was supposed to have been completed Thursday. She then proceeded to argue that it was Thursday and they would call when it was done. Thursday? I asked her to double check because I was pretty sure that it was Friday. She continued to argue that it was only Thursday. I asked her to please check for the real staus on my mower and to let me know when it would really be completed. She hung up on me.

I drove down to their location to pick up my mower only to be met with a long wait, dirty looks from the tech and a damaged mower. My mower had not only been left out in the rain for over a week but had piece of plastic broken off the engine cover. When I asked what happened the tech just walked off.

Needless to say I will not be recommending this firm.