32065 Pacific Hwy S, Federal Way, WA | Directions 9800347.314530 -122.313498
Mon. - Sun. 6am - 10pm
I ate at this restaurant for the second time last weekend and it was the most horrible service ever. It took a very long time for our food to come which I understood since it was busy. However what made it the WORSE was what I ordered was UNDER COOKED. I ordered the Country Fried steak breakfast. After I got my food and started eating it I noticed that the texture of the meat was very soft and raw like. I started to look at it which was entirely pink underneath the breading! My boyfriend who was sitting across from the table even noticed it looked raw like too. So I finally got the attention of my waitress and manager. Both agreed it looked under cooked and the manager sent it back to the kitchen. Not one of them apologized, all they did was send it back to the kitchen. So I waited again and still nothing came back. At this point I wanted to leave because I was feeling nauseous from the thought of eating some raw meat. As the manager came by I asked for the check and boxes. He offered to give me new eggs/hash browns but I declined. He got the boxes right away however after another 15 mins no check came. My bf and I got up to head to the front desk since no check arrived. We decided to leave all our food at the table instead of keeping it. At the front desk the girl rang up our total and the manager came over again. I told him no one gave us our check all he said was I thought some one was going to bring it to you. I told him no one apologized for the food being under cooked and this was the worst service I've ever had. So all we paid for was my bf's meal and our drinks. This was his first time there and I was asking him for MONTHS to eat there since it looked like a nice place to eat. I will not be back again. It was the worst experience ever.
Terrible service. Homophobic remarks were made to my gay friend by the "manager" who then towered over and yelled in my face after we politely complained about how long the wait was. We were the only group waiting for a table for more than 30 minutes and an entire section of the restaurant was closed. The Manager, Jack Hernandez yelled in my face "don't tell me how to do my job" and then continued yelling in right close in my face, not even allowing me to speak. Finally after we were already trying to just leave and he wouldn't get out of my personal space I swore at him which is out of character for me but I felt threatened. He said I had not right to swear and I said, its America I'll say what I want, to which he replied "not in here its not America amigo, adios amigos". Then as we were voluntarily leaving he threatened to call the cops and write down my license plate, even so far as following us out to the parking lot yelling which resulted in other customers just arriving turning around and leaving as well. Unbelievable...
Busy and Popular – Very friendly service, from the hostess to the waiters. Can be a bit slow though on getting your food. Not sure if our waitress was hustling between too many tables or what, but we had a bit of a wait. Food was basic Americana, but very tasty. Love their fresh squeezed orange juice and their chocolate malts. The gravy for the biscuits needed more flavor--tasted basically like wet, gooey, flour.
Cute family friendly restaurant – Good food, good size portions and reasonable prices make the Blackbear a favorite of ours.
A family owned chain originally started in Northern California you can find them in many towns along the I-5 corridor
Try this place for a change of pace from the big national stores
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