Seattle >Personal Services > Maid In The Northwest Office & House Cleaning Services
8040 35th Avenue NE, Seattle, WA | Directions 9811547.687905 -122.290353
M-F 8-4 Phone is answered and All Types of Cleaning Scheduled 7 Days a Week
Neighborhoods: Northeast, Wedgewood
I have never used a house (or in my case, a 975 square foot creek side condo) cleaning service before. But after coming home exhausted one day from working with one of my clients that I setup, review, trouble shoot, or train one-on-one in QuickBooks for their business and Quicken for their personal finances, I realized as a busy professional that I needed to delegate tasks that needed to be done but I didn't have the motivation to do well or the time to do so. I found it ironic that I was in this situation as I am frequently on my clients about outsourcing their business tasks to others.
One reason I picked them was because they partner with Cleaning for a Reason which offers free cleanings on a space available basis for women with cancer. Since my cousin and one of my friends had Leukemia and mentioned how tired they were from the chemotherapy, I thought this was a nice way to give back to the community.
The Seattle office of Maid in the Northwest House Cleaning sent Amy the next week and e-mailed me a contract and list to give to her with instructions to check off the top ten essential tasks. I liked that list as it allowed me to focus in on what I felt was important. Amy called the day before to remind me in a friendly tone of voice about our appointment and showed up on time the next morning. She worked quietly while she was here and asked questions when she wasn't sure what I meant on the list. She also complimented me on how well organized my space was. At the end, I could immediately smell and see the difference between what my bathrooms, kitchen, rugs, carpet, and cabinets looked like before and after. And the work was done in the time frame allocated.
Several months later, I realized that I needed another cleaning as my condo board was coming over for a meeting and I could see and smell the need. That time, the company sent Bill who e-mailed me confirmation which I liked as I was in the field and could see it appear on my SmartPhone. Again, he showed up, asked for the list and proceeded to get to work. At the end of three hours of the four allocated, he mentioned that he was done (and again, I could smell it) and suggested dusting some knick nacks that I had in several bookcases for the remaining hour. I hadn't picked dusting a priority this time but I am glad he noticed that the dust levels were now at a point that something needed to be done.
Needless to say, I look forward to my monthly or every other month cleanings.
I have been a customer of Maid in the Northwest since the Fall of 2011. I have a family of five which includes an elderly mother that I care for. My husband and I both work which makes cleaning the house very difficult and leaves no time for leisure. Melissa has been wonderful and makes sure that my house is sparkling every Wednesday! This makes me able deal with other issues such as organizing things and working in the garden. Melissa brings her own products or uses products that I have purchased to try. It's a terrific feeling to come home and see everything in order and shining! Maid in the Northwest is a terrific company! I can't say enough good things about their professionalism and courtesy.
Best Cleaning Ever – I have always been a little hesitant when hiring a house cleaner but decided to go with a company that's been around awhile this time. I am very happy I made this decision. I came home and the house smelled fabulous and she even cleaned off the outdoor furniture on my front porch. First time that has EVER happened! Great job done.
Great service! – I've been using Maid in the Northwest for years now. They do a great job, bring their own supplies, and are fast and efficient. Susan and Albert get 5 stars in my book!
They have friendly and fast service.
Extremely well done.
I would recommend them to anyone.
Poor cleaning, poor customer service – We have a one story 3 bedroom one small bath house.
We were quoted that it would take 3 hours to clean the whole thing. What we got was one small bath cleaned, and two rooms vacuumed. And our sliding glass door windexed. We returned after 3 hours and were informed by the (un-friendly) cleaner, that her time was up. If she would like us to clean any of the bedrooms it would be an additional charge. ???? Nothing was dusted, there was dirt along the edges and corners of all the tile floors. When we called to complain, we were told the cleaner that came to our house is their best and has never had any complaints. So if we wanted anyone to come finish the job, it would be extra.??? Basically we were told to deal with it. So if you want to pay $115 to have someone clean one small bathroom, vacuum two rooms, and windex one sliding glass door, then this is the company for you.
Great people, great job! – Last week I had my house cleaned by Maid in the NW. My house was cleaner than I'd get it in triple the time. There's nothing like professionals to get the job scheduled and done right! It starts with the office staff - they ask all the right questions. And it doesn't end with the cleaners either - I know that the same great couple that cleaned my house this time will be "my" cleaners in the future. I am delighted with this service! Try it - you won't be sorry!
Horrible - do not use this service – This company took my credit card information over the phone. Quoted me $100 to clean my house - charged my credit card $215 2-days before they even were scheduled to clean. Turns out they pre-authorize your card and don't even tell you.
Then the cleaner calls me twice because he can't find my house. I live in Magnolia - on a major street. And he was a nasty about it. Have you heard of google maps? Told me he was going to charge me $50 for cancelling.
Called Maid in the Northwest back to tell them to not bother - not worth it. The woman on the phone is rude. "Your loss" is what she said. Another woman did call me back later and tried to apologize but I was done. I did not want these people to have a key to my house.
They charged me $215 already - who knows what they would have done if they had a key to my house. Horrible!!!!
As owner of this business, I want you to know this review is totally false. She was told her credit card would be preauthorized and she interpreted that as "charging her card". That is not what happens. Also she was NEVER told the charge would be $100 as that is not an amount we charge. This was all resolved through the Better Business Bureau that I have been a Member in Good Standing since 1999. I might add that she cancelled the cleaning when the cleaner was only 3 blocks from her house.
Shiny Clean – Shiny clean, smells clean, looks clean. That's what I wanted and that's what I got. I am glad I used this cleaning service.
Glad I decided on this company – I called around and decided on this company. I'm glad I did. They did a very good job. I'm happy, my husband is happy. We will use them again.
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