Lute Riley Honda
Richardson, TX 75080-4685
Phone: (972) 238-1700
- Hours:
- Mon-Fri 7am-7pm, Sat 7am-5pm
Editorial Description for Lute Riley Honda
Honda dealership in Richardson offers new and pre-owned vehicles, plus service, parts and financing.
User Reviews for Lute Riley Honda
04/13/2007 Posted by kuppuda
My experience with Lute Riley was totally opposite. On the way to another place recommended by our friends, I stopped at Lute Riley to look for a used car. The salesman (Khan) really conned us into buying a Honda Accord 2004 (total cost $17,000) car with all the promises to fix things like body scratches, suspension, brake (grabbling), etc. He was practically begging us using the common Asian heritage as a hook. After signing the papers, they completely changed their tune and giving us a hard time. On top of that, I was out of town and when my wife went to the place next day with her friend, the people at Lute (almost all the sales people we faced were named KHANS) completely ignored her and refuse to even talk to her. After I came back from my trip, I went with her. After a long battle with the KHANS, they took the car with a promise to fix all the things listed as a pre-sale requirement. Few days later, they called my wife saying that everything is fixed. But to our dismay, we noticed that most of the things were not fixed as promised. When I called the service man (not KHAN. but CHEEK for a change), he talked rude and almost hung up on me saying things like: “I am the last person who can help me in this dealership. Do whatever you want. Take it or leave it. This is the best we can do”, etc. Overall, it did not sound like I am the customer and they are the vendor. I have to be at their mercy for the things they need to fix as a pre-sales requirement. THAT PLACE IS HORRIBLE., ESPECIALLY IF YOU ARE A NON-WHITE CUSTOMER. YOU WILL BE BETTER OFF STAYING AWAY FROM THAT PLACE, ESPECIALLY FROM THE “KHANS”. THEY ARE WORSE THAN CAR DEALERS! (NO PUN INTENDED). THEY ARE “CONMEN” TRYING TO SELL ANYTHING WITH A PROMISE THAT CAN BE BROKEN THE MINUTE YOU SIGN THE PAPERS. “BEWARE OF LUTE RILEY KHANS (AKA “CONS”)
Pros: NONE
Cons: EVERYTHING (ATLEAST FOR A NON_WHITE CONSUMER)
08/05/2006 Posted by savvycat
My car was totaled by someone driving while talking on a cell phone. I had looked at the redesigned Honda Civic online and wanted one, but wasn't planning to buy a new car for a few years. But in September 2005 I had to buy a new car and that's what I wanted. The problem was that none had been delivered to the Dallas metro area yet. Marc Dupuy at Lute Riley search around and found one he could get in for me, so I was the first to get one of those really cool coupes in Dallas. Whee! :) The experience was great. They explained every little thing and didn't treat me like a stupid woman. Because the car was so heavily desired, they wouldn't budge on the price, but they were very flexible on the financing and went out of their way to beat the financing I had prearranged with another bank before I went in. Service has been pretty good, except for a nasty issue with their body shop. Please see my review on the Lute Riley Body Shop and STAY AWAY. Otherwise, I think you'll have a good experience with the dealership. Just take the car someplace else if something cosmetic happens to it.
Pros: Flexible and Fair
Cons: Really BAD Body Shop
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