Fort Bend Toyota
Rosenberg, TX 77469-7174
Phone: (281) 341-5900
User Reviews for Fort Bend Toyota
07/04/2008 Posted by OMalley70
This dealership doesn't know the concept or meaning of "valued customer." They act as if they could not care less if you purchase an automobile from them. I went in on a Thursday and let them know what I was looking for. The exact car I wanted was offered to me. However, it wasn't on their lot at the moment but could be gotten without delay as it was on a local lot. They took me through the time-consuming process of the trade-in appraisal and negotiations and promised the car would be delivered that afternoon. I went home and waited... and waited... and waited. No one called. By 5 pm I was concerned. I called them and they informed me the car was not there but was promised it would be there bright and early in the morning. The next day I waited again for the call. It never came. I called them at 11 am to check the status and the car still was not there and was not going to be there until, perhaps, Monday if at all. This was all conveyed with without a shred of regret or apology. I'm looking to another dealership now. Purchasing an automobile is a pretty big deal. It's not like buying a lawn mower. I have never felt my patronage (or my $40,000) to be so insignificant as I did the past couple of days. Take your business elsewhere if you want to feel good about making this major purchase because Fort Bend Toyota really don't care if you buy from them.
Pros: Nice building with soda fountain and plenty of seating.
Cons: zero customer service
01/21/2008 Posted by jimmytt
I tried to purchase a car from this dealership. I was suppose to get a call the next day to know if I was to get the car. No one never called me. I tried several times to contact someone even leaving my cell phone number, but no one called back. I even called the sales manager, still no call back. These people are horrible. The salesperson didn't know anything about cars. She was some young chick who seem lost. Please, Please take your business somewhere else where they care. These people don't care about you or your business.
Pros: the car was cheap
Cons: Poor customer service. No follow-up with the customer.
Users Like You Also Viewed
Birch Brook Manor Incorporated
89 S Highland Ave
Ossining, NY 10562-5643
Toyota of Kirkland Parts Department
12612 NE 124th St
Kirkland, WA 98034
