Michael's Toyota
Bellevue, WA 98004-5215
Phone: (425) 455-9500
11/16/2007 Posted by sambillyjr
I have 2 Toyota Priuses and I live about 2 miles from this dealership. Every time I have been to Michael's for service I have questioned their honesty. Each time I have gone to them for an oil change they attempt to sell me an air filter and a cabin filter. The first time I took my new Prius for its first oil change at 3,000 miles I asked them to call me on my cell when it was ready. I immediately went for walk and before I could get out of their car lot I received a call on my cell phone saying I needed a new air filter and a new cabin filter because they were both covered with large rodent feces. I was very puzzled as the service rep kept repeating that he would not keep these filters in use on his car. I told him to change the filters and that I wanted to see the old ones. When I returned they could only produce one of the filters and it contained ONE very small grass seed. I told the service rep that this was not from a rodent and that it was a seed. He told me he had never seen rodent feces and did not know what they looked like. Once I brought in my Toyota for warranty work. They had to drain the gas tank on my Prius. When I came to pick up my car I was told I did not owe anything for parts and labor but I did owe $10 for gas. As soon as I drove the car off the lot and on to the street the "add fuel" light came on. When I called to tell the service rep what happened he seemed puzzled and said he put in the gas himself. When I filled the tank it took 10 gallons. I have since driven to Seattle and Edmonds for all car services and have been happy. One last point is that Michael's seldom washes my car after service even when I request a wash. Other dealers wash my cars even if I made no request.
Pros: Beautiful building and free soft drinks
Cons: no confidence in their service and in their recommendations
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