Michael's Toyota
Bellevue, WA 98004-5215
Phone: (425) 455-9500
04/23/2008 Posted by Lyndal
I have bought many cars over the years and have always been an advocate for Toyotas. So when I was ready to buy a new car I chose Michael's Toyota in Bellevue - huge mistake. I have never had such a bad experience buying anything, much less a car. The negotiation process took 2 days, yes, 2 days. Apparently, telling them what you are willing and able to pay for a car is not enough - they like to ask you to leave, call you a gazillion times and then act like they are doing you a favor. I got over it and we put the deal together. I go to leave the check engine light comes on in the car I have just purchased. I turn off the engine, go to the salesperson and am told that I can bring the car back to the service department, they will give me a loaner car and they will fix my car. I have now owned the car for 17 days, it has been in their shop for 10 of those days. I was informed by the service department yesterday (when I called because no one had called me to tell me what the status of my car was) that the repairs on the car are about $2600 and they want me to pay half. If I am not willing to pay for half the repairs they can try to find another car that I can buy (they do not have the same make and model on their lot). During negotiation I was shown a receipt for when they took the vehicle in as a trade that showed that they replaced the spark plugs and changed the oil. The first time I took it to their service department I was told on that visit that they just then changed the spark plugs and it not been done before. When I found out the status of the car yesterday I asked for them to give me back the car I traded in and they could keep theirs - I was told this was not an option as my car was gone. My car is on their lot at this moment and listed on their website for sale (did they think I wouldn't notice?). Overall, they have a slimy sales staff and no high aspirations for their reputation, integrity level or future. Buy somewhere else.
Cons: Dishonest staff, no service
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