11/04/09

Avoid the hassle

by Jl43770

My Kitchenaid mixer's motor isn't running correctly. I called to ask how much it would cost to get a repair. He said he couldn't tell me until he looked at it. I then asked him if the whole motor would need to be replaced what would be the coast as I don't want to pay a repair cost equal to replacement cost of a new mixer. I figured a full motor replacement would be the worse case scenario. The guy refused to tell me how much it would cost or what his labor fees are. He did say he charges $20 just to bring it in. I found him very unhelpful and rude. I did call some certified Kitchenaid repair shops in Seattle and they were very helpful with labor charges, etc. I recognize that a trip over the bridge is a hassle to get a repair, but after reading the reviews I think it is the wisest thing to do.

• Pros: None
• Cons: Rude, not helpful

10/26/09

Horrible experience

by sunnyka

The place was recommended to me by Kitchenaid as Kitchenaid certified repair shop. I read reviews, which weren't too great, before I called. I decided to give it a try anyway. I was shocked! The guy was so rude, almost psychotic. When I asked him to be polite he got even worse and then out of the blue started laughing. I don't understand how they manage to stay in business. I called back Kitchenaid to complain.

• Pros: none
• Cons: Rude, unprofessional, antisocial

09/26/09

Be aware: this man is not normal

by Meg Warren

This is a "flame on" personality. Very nasty. Very ugly. I am a calm non-confrontational person and feel hurt and angry about his behavior with me as his customer. I left a small appliance which was under warrantee. You should make a note on your receipt of the date you dropped off your appliance. Then you'll want to make a note of when he predicts he'll finish the work. On that very day you'll need to start calling. Expect nasty replies, lies, excuses and flaming bad temper. If you go to his shop bring someone along as your witness. I will never go back, have told everyone I know about my shocking experience and advise you to at least be armed if you need to go there.

08/21/09

I'd rather throw it away than take it here.

by borca1

I wish I could give them no stars. If these people had some competition, perhaps they would at least be civil to you.

• Cons: rude and arrogant

01/16/09

Owner has antisocial personality disorder

by corgi3483

I agree with others, owner is a total D-head. I asked him if they charged a basic fee for looking at the appliance and he said no. But he said, WE DO charge a fee if you want it put back together before we send it to you. He doesn't try to hide the sarcasm in his voice at all. I'm sure the guy rarely, if ever, gets layed.

06/25/08

Action Small Appliance Bellevue

by reindigo

I had an okay experience here. I took my vacuum in and it was repaired under warantee, but they did take longer than I expected. Their appliance "bedside manner" isn't the best, but I don't really expect charm school quality from the blender guy, either. I'm going back to get my steamer repaired -- wish me luck! Will let you know.

06/09/08

Keep this bad service away, for more happy customers!

by 2bbb

I totally agree with previous reviewers who rated 1 star for this store. I'd better to skip my story since I start to be angry when I recall the experience. Just don't know how it can still survive as it keeps hurting people who help it to run its business. The owner/employee is one of the rudest and dishonest men that I ever met. Very bad service at all. If you have left your small electronics in his room, you'd better forget it and buy a new one so you can save your strength and make you self happy. If you insist to have your item fixed there, please don't try to contact him. Otherwise, please prepare to get tons of lies (whenever you call him, he just start to fix your item), junks, and rude words which can help you have a very bad day... File a compliant to better busniess to keep this bad service away, for more happy customers!

04/30/08

Worst attitude and customer service ever seen

by amitatmicrosoft

Agree with first reviewer completely.

The primary owner/employee at this store is downright rude and unfriendly. He tries extra hard to increase customer pain and refuses to give work order number / receipts for warranty repairs

04/03/08

Don't Trust Them!!

by notolerance07

Terrible customer services. They really don't know anything about vacuums. It takes them over a week just to do an assessment of what's wrong with the vacuum, but in reality they are reading the manuals in order to figure out what's wrong with it.

Don't bring you appliance there...it will never work again!

• Pros: none
• Cons: don't know what they are doing, poor customer

01/30/08

Action Small Appliance - RUDE, LIARS, INCOMPETENT - Action Small Appliance

by aroundtownfoodie

Action Small Appliance are the rudest, most incompetent, lying bullies you will ever have the misfortune of talking to. These apes have no business working on any appliance more complicated than a hammer. When they answer the phone, they talk to you like they are doing you a favor and then yell if you ask any questions about the repair. I hope you never have to talk to these troglodytes or have your appliance ruined by them. The guy on the phone lives with his mommy and wets the bed at night. HOW THESE PEOPLE STAY IN BUSINESS IS A TRUE MYSTERY. STAY AWAY.

• Pros: I never have to deal with them again
• Cons: I regret the day I found these lying, incompetent apes