09/03/09

Excellent Stress Free Travel Planning

by Rickip

I was overhwelmed when trying to plan our two island, two week trip to Hawaii. Two car rentals, airfare between islands, 2 places to stay etc. I decided that I would try our neighborhood travel agent for help. Jan at Passport Travel really knocked it out of the park. Accomodations on both islands were outstanding--and we were provided with fun passes and upgrades. Rental cars were ready when we arrived--no waiting. The prices were right and the trip was smooth sailing. I would highly recommend the Passport Travel team--they were fast, efficient, super accomodating and just nice to work with.

• Pros: took the guess work out of travel planning
• Cons: none

09/02/09

Wonderful Travel Agency

by chaserbob8

I've booked several trips, as well as two huge European vacations and have always received excellent service as well as recommendations from Passport Travel. I am a loyal customer and will continue to be one.

• Pros: Excellent Service
• Cons: None

09/23/08

Bad Service!

by Roxiep

I had the worst experience with this travel agency. Unresponsive to my needs to say the least. I tried out this agency as this is who our company uses..why is beyond me. I found the staff to be rude and very impatient with my requests. I honestly do not know how this company stays in business with the way the staff treats their customers and in this economy they should think twice. I was so frustrated by this agency that I ended up booking with another agency that accomodated my needs.

Response from this business

72005– February 22, 2009 at 18:13:10 PST

I am the owner of Passport Travel American Express and can say that this review does not reflect the normal experience our client's have with our service. Since this review is so opposite from what I see hapenning here on a day to day basis and from the philosphy of stellar customer service we run our business by, I can't help but question this anonymous reviewer's stated experience. I would, nonetheless, love for him or her to come to me personally and explain what happened so that I can make things right and make any needed corrections to our organization that we are so proud of.

One truth to this review is that a company like our's cannot stay in business for over 22 years, especially during this recession, if we treat our customers rudely and impatiently.

01/19/07

The best vacation ever thanks to my agent

by medprof25

My experience was quite positive and we will likely use this agency again. We booked our 40th anniversary trip which was a big deal as we don't travel too often. We made it clear we wanted this to be a special trip. Our agent was clearly knowlegeable about the various offerings in our price range and our destinaton (Europe). She helped us pinpoint what we wanted after a short consultation. They also had what I would call a pretty amazing price on the cruise we choose as we paid nearly 50% of the brochure price. I know that brochure prices are rarely paid but I felt that we got a luxury cruise experience for about the same price as a more standard cruise. This may be a result of their affiliation with American Express since we also received a bottle of wine, a room credit and an invitation to a private cocktail party onboard rom American Express . I decided to write this after I received a call from my agent excitedly asking how our trip was. She seemed as genuinely interested in making sure we had a great time as we were. All in all I would use this agency again and hope I get to do so soon!

• Pros: friendly, knowlegable, good prices

01/04/07

Decent for simple requests, customer service otherwise poor and / or unresponsive

by b_j_k

I have used Passport travel many times over several years, as they are the contract travel agency for my employer. About 2 trips in 3 have gone fairly smoothly, which is always appreciated. However, other trips have been plagued by errors and, much worse, a lack of response from Passport when confronted with problems or questions. This is in addition to many simple enquiries ("Can I get a flight to Vancouver next week?") that have also gone unanswered. Ironically, my boss (who controls the pursestrings) receives better treatment, while my fellow peons (over a dozen and counting) keep getting tripped up. This leads me to wonder if they are in fact capable but only when they feel it is to their benefit. I'll give them the benefit of the doubt and just say that they're maddeningly inconsistent. 2 out of 3 correct? That's a D-.

• Pros: Sometimes convenient
• Cons: Often unresponsive; impatient / unattentive service; errors not uncommon

Response from this business

72005– January 19, 2007 at 11:00:46 PST

As the owner of Passport Travel I have to say that this reviewer should contact me immediately. We pride ourselves in our consistency in service and I can tell you that my entire staff is embarrased to have read this review. I'm hoping there was an isolated incident that was never brought to our attention that caused this reviewer to write this rather than a chronic problem with his company's travel. We couldn't have prospered for the past 20 years if we didn't offer consistent top notch service and resolve problems efficiently and effectively. We strive to impress and I feel we've been succesful at that.

07/20/06

Excellent Customer Service!

by jaronh

I am a stickler when it comes to customer service. I was searching for a travel agency to book a potentially cumbersome and complicated travel itinerary. I spoke to at least 6 agencies before finding Passport Travel. Whereas the others were rude or simply unwilling to help, the folks at Passport were impeccably courteous, professional and enthusiastic about my travel plans. Although they were not initially familiar with the specific promotion, both of the people I worked with had obviously researched the program before we talked next, and handled my initial request and subsequent changes in a timely and efficient way. Even though I've moved to Chicago, I look forward to working with them again and highly recommend them to anyone!

Editorial Review

by Contributor

Kenmore travel agency works with American Express to offer the best deals on airfare, hotels and cruise packages.